ThinkVacuums.com / Horrible customer service!
I have to agree with horrible customer service for Thinkvacuums.com. We just purchased a new system for our older Kenmore Central vac system. After conferring w/the sales rep we agreed we had a 1.25" system and I ordered our new hose & attachments. When we got the vacuum, we found the hose would not fit the receptacle in the wall. Calling the company, I was assured an adaptor part would be sent immediately. None came after 2 weeks. Then I wrote an email to the contact point. No response. I called customer service to ask about the no response after another week. When I started the conversation to the male responder, he immediately accused me of being abusive and that he didn't need a complaint so early in the morning. (9AM eastern, Sat). I had opened the conversation by saying this was my third contact to them and hadn't seen any response yet, could he help me. I hung up, I don't need abuse either. I called back later hoping to get someone else. No such luck. The conversation did not go well. Perhaps, speculation on my part, this is a man and woman front company with a nice website, a Google posting and no desire to help other than sell you stuff, oh and take a nice re-stocking fee for returns. I have since found a $5 part on a competing web site that solves the problem. This only convinced me even more that this site does not have a customer's needs in view, only their own.