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The Limited / Demaged pants sold

1 701 Russell AveGaithersburg, MD, United States

I've never been so disappointed and mad at a clothing store, which is unfortunately The Limited, one of my favorite.

Too many things in one time:

1. Ignoring cashier: I went to The Limited store at the Lakeforest Mall in Maryland on Saturday afternoon (12/01/07 4:50pm). When I checked out, there's only one cashier, who is handling a customer exchange right in front of me. And I waited, waited, waited, and she never thought of asking a back up cashier to solve the long line after me.

2. Another ignoring cashier: When I stepped out of the store. The security alarm rang, because the cashier forgot to remove the security tag on my pants. It is humiliating.

3. Lying sales associate: One associate came up to get the security tag removed. I waited at the store door until she brought my pants back. After I got home, I found that there is a huge red ink stain right on the spot of the security tag, and a hole after the removing. Unless the sale associate is blind, she definitely saw the stain, but she lied right to my face and pretended nothing I should know.

4. Poor customer service: Surely I am mad when I found the stain. It is so hard to find out customer service contacts of The Limited. And there is only one way to contact them: phone, which is only available during business hours on weekday.

What happened this afternoon is so unacceptable that it should be reflected somewhere to someone. Thanks complaints.com. (It would be better if I can upload the pictures of the damaged pants. It's impossible that the sales didn't see the stain.)

Va

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