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The Custom Edge / They do crappy work

1 United States Review updated:
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My husband and I hired The Custom Edge to Dig out, level and pour a concrete patio in our back yard in Fayetteville, Nc. After completing the job the company voluntarily put a coat of sealer on the patio. We paid our bill, but the next morning when we looked at the patio it looked absolutely horrible!!!

It looked like a rush job that left large streak marks all over the patio. We called them and they said they would come out and fix it. They never did. We left many messages, in which they never returned.

The Custom Edge is totally unprofessional and has horrible Customer service! I do not recommend them to ANYONE. Our patio is still jacked up!

Va

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Comments

  • Sk
      5th of Aug, 2008
    +1 Votes

    Anyone who uses this site to post a complaint should also see if the Company they are complaining about is a member of the Better Business Bureau. If so file a complaint to either get a resolution and/or warn future consumers.
    BBB also tracks complaints of non-members, The difference is that members have agreed to use the BBB as a mediator for resolution.

  • Ri
      13th of Feb, 2009
    0 Votes

    Is This Complaint About This Custome Edge: The Custom Edge Fayetteville NC?

  • Ri
      13th of Feb, 2009
    0 Votes

    We run a compnay in NC called The: "Custom Edge" without the "The" - I waned to tell people that this complaint about the custom egde is not about our company.

  • Ra
      24th of Mar, 2009
    0 Votes

    We hired the Custom Edge is Fayetteville as well. I completely agree with this complaint.

    I would immediately cease any thoughts about contracting The Custom Edge. First of all, they are the most unprofessional business I have ever worked, especially Jaime Braddy who verbally battered my wife on the phone and called her "crazy" even after we notified them of their discrepancy with our driveway extension. We notified them that the driveway extension was for an F-350 truck with an 8ft bed. The truck was actually parked next the spot where we wanted the extension. They poured a driveway approx. 10ft on one side and then 25 on the otherside. Did I mention I have an F-350 with an 8ft bed? I am sure you can do the math. The other issue is that we contracted them out to install custom curbing with lighting. The color specifies "GREY", not purple or brown. Even at the initial consult, Jaime Braddy agreed that we should use grey. Even the most color blind individual will tell you that it is purple. We contacted them to notify them that we wanted grey, but they stated that they wouldn't replace the curbing, nor finish the driveway extension they screwed up. The only question I have is when do the needs and wants of the customer get addressed when contracting The Custom Edge, Inc? NEVER! They have only been members of the BBB since this summer of 08'. I guess 3 complaints in one year is acceptable, depending on who you ask. I wanted this to look awesome as a Christmas present for my wife and I, and this has been the biggest nightmare. By the way, they started this job in December! Be afraid, be very afraid of the Custom Edge, Inc.

  • Ra
      26th of Mar, 2009
    0 Votes

    Please call us at (910) 814-2119 prior to hiring on the Custom Edge in Fayetteville. We have over 45 pictures and actual pieces of the incomplete non contracted color curbing and the destroyed concrete driveway, as well as pictures of the damages the Custom Edge caused to our existing property. The incomplete concrete sidewalk we contracted them to do is not even "stamped" properly. The stain and seal was damaged by their inattentiveness. We have over $10, 000 of damages that Custom Edge has caused to our existing property. We had to file a claim with our insurance company. By the way, Jamie Braddy stated that all we want is the $ from the insurance Co. If that was true, why is our insurance co paying the contractors to repair all the damages for which no money comes to us? There is a long line of customers who have made the same mistake as we did. My intent is to ensure that this company doesn't do this to anyone again. One lady has been dealing with the Custom Edge for over two years and she has now given up. Jamie Braddy even degraded this nice lady to the point where she was an emotional wreck.

    This company is all about $ and DOES NOT CARE ABOUT THE CUSTOMERS. AGAIN, I REPEAT THE CUSTOM EDGE DOES NOT CARE ABOUT CUSTOMERS.

    We made the mistake of not doing our research prior to hiring the Custom Edge. Do not make the same mistake.

    The pictures alone with scare you enough to stay away from this horrible company.

    The Custom Edge has no business working in this field and they are amateurs. Instead of me telling you, make up your own mind from the pictures. I will even send upon request.

    If you want an experienced curbing company who has outstanding customer service, call Curbing Creations. We are using them, as well as a lot of the Anderson Creek Residents. The difference is blaringly obvious.

  • Co
      11th of May, 2011
    0 Votes

    Did you know they also work under the name Parrot Bay Pools!

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