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TGIF / Customer Service

1 Garland, TX, United States Review updated:
Contact information:
Phone: 972 414 1299

It was upsetting that I attempted to call T.G.I.F four times just to get my to-go order taken. I was either hung up on, or kept on hold for more than 5 minutes.

Co
Apr 1, 2013
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Comments

  • Vo
      29th of Jul, 2010
    0 Votes

    Since i moved to west plano and i been dining at this TGI Fridays location for a while, i have been having issues with this restaurant for about 3 yrs now, , i stopped giving them my business for about a year, thinking that management would have clean this location up with some better customer service people, , but i see its still the same, , and it will never changed, , i come to find out that now, , this is all RACIAL ISSUES and this is really sad to know this still exist, , , you dont stereo type people because the main person you treat unfair, , is the same person that might give you a TIP or just a good word to the manager that the server was GREAT, , , but at the same time, , people dont care about that, , once you are prejudice and born with that mentality on Racial issues its in your blood for LIFE, , but those kind of people will be handle by GOD, , , , at this location in plano west, , , i have documents, dates, receipt, name of the people that serve me and the whole nine to build a case and sue this place Royally !! i have 7 witness that have experienced the same exact thing, , , , that i been thru and guess what ?? they all are Afro American and they also have their documents as well, , , these Restaurants need to be careful and start hiring better more quality people, , , and you never know who's who and know people with the Law

    i have my receipt on every visit and I document everything everytime i visit this location becuse i know this sitution will occur again, , , on July. 29, 2010 at 6:10 pm, , , , , I came into the Restaurant, , , went to the bar and got me a 1 Margarita and place my order at the same time, , , , and seated myself and sit by the window, , , where i can see the traffic outside, , this stocky tall muscle guy that work, , this area.. never came to take my order but he took all the other people orders, , gave them all great customer service, , , and he made 3 trips to all 3 tables, , , and never said word to me, , , he brought me my food that i ordered, , but didn't ask whether i need anything else or nothing, , but i wasn't nieve i notice the tension when he arrived at my table, , , the only thing, he said to me that my bread sticks will be done shortly, , and the only reason he said that little to me because the bar tender told him to tell me that, , this area was assign to this guy and he didn't make no effort to bring me my bread sticks, , because he act like he had an attitude when he brought my food to me, , , he wasn't nice or friendly at all, , , , , sooo the Bartender Joe brought me my bread sticks and napkin, , , , it was very embarrassing because the people that was sitting in that area notice what was going on, , , , , , he went to each table and ask them, , do they need anything, , , this guy never look at me and never acknowlede me all, , , , it was like the table, , , i was sitting at was an open table, , the more i sit there, , the more i got more upset, , , , , , i wanted something else to drink or some water but not him or anyone bother to come to my Table, , , to ask whether i was okay or in need for anything, , , , , as long as i been here, , my 5 years, , i have never ever gotten this treatment from no restaurant and i give GREAT TIPS everytime i go there or any restaurants because i am soo big on customer service and being treated and fair, , , , , please check my Resume, , , On The Border in West Plano on West Parker they know me very well because i give tons of money to their waitresses and bar tenders and they have the best customer service ever, , , but its sad i have to drive on Parker to on the border to get treated like a human being, , , sooo, , , i went to the Bar and told the bar tender to tab me out, , , while i was waiting for my tab, , , the tall stocky guy that work that area, , was at my table cleaning off my table, , , i dont know where he came from but clearly he was some where watching me at the whole time, , , because he knew, , , when i was done for him to come clean up my table, , so i ask the bar tender, , , whether he was the one working that area and he confirm to me that, , , , Yes he is the one that has that area, , , , and i told him, , how the guy ignored me and look over me and didn't bother to ask me whether I need anything, , , i told him that it wasn't right and that wasn't fair, , , the bar tender kept sayin " Pam we will take care of it" he repeated 2 times as i was signing my receipt, and i still gave a $5 Tip, , even though i had the worst service but it not in my heart to be dirty because God will Bless Me, , , and that's the reason why i am soo Blessed financially, , but he will get he's, , but knew, , , the bar tender knew, , , what is was because the way his facial expression was, , , , because the bar tender had to bring the bread sticks to me, , , evidently the stocky guy that was assign to that area told the bartender..something regarding to not serving me, , , , , see this is a inside thing, , , and you can see and pick up all signs of the workers when things like this occur, , , and you can tell when they are discussing the situation

  • Ca
      20th of Feb, 2011
    0 Votes

    I understand that you got bad service and that's horrible. Based on your use of the English language, you are not highly educated. This will sound horrible, but stereotypes exist for a reason. I've worked in the service industry for over 4 years while attending college, and togo orders and people who dont say please and thank you statically DON'T TIP, and when you're trying to pay tuition you do what's in your best interest.

  • Ka
      16th of Mar, 2011
    0 Votes

    I work at TGIF and it sounds like the bartender might have actually been the one who was taking care of you and the server who had a near by section was just bringing the food out to you. That's why the bartender knew that your breadsticks were going to be coming out shortly. Being a server can be a hard job and maybe it was busy and they were just overwhelmed. I'm sorry you feel like you had bad service.

  • He
      1st of Apr, 2013
    -1 Votes

    Maybe they were busy and under staffed...it was a holiday and I am sure many people went out to eat with family...

  • Ta
      1st of Apr, 2013
    -2 Votes

    It was Easter. GET OVER IT.

  • Ro
      2nd of Apr, 2013
    0 Votes

    Dope

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