Telecom Namibia / Faulty landline
5th of February 2017 -Reported a faulty telephone landline . Ref [protected].
13th of February 2017 - Logged a call and operator confirmed that ticket has been received but have not yet allocated a technician.
28th of Feb 2017 - Logged a call again and are being told that the technical department have received the ticket, but a technician have yet to be allocated. The operator undertook to forward the ticket to her supervisor as marked urgent.
8th of March 2017 - Logged another call . The operator indicated that technician have yet to be allocated and ticket was again forwarded to supervisor as marked urgent.
This type of service is totally unacceptable and extremely frustrating and has been going on for a long time. It also shows a lack of good management and will to provide service. If it was not the case that customers will lose their telephone number when moving to another service provider, Telecom Namibia would have had to close shop a long time ago.