[Resolved] Tank R Tots / Defective Dog
We purchased a dog adn within the year we took her to the breeders vet only to find out she had bone growth problems. The owner only offered us joint pills as a way to solve a defective dog. This is suppose to be a top breed dog and i paid $2500 for one and instead got a dog with nothing but hip problems and leg problems that cost more money down the road. Need to inform buyers to beware she is fake and is only out to make money she has the worst person to deal with and screwed us over big time.
Even her own animal vet says it was from the breed and they should of fixed the problem but joint pills only that is rediculous and i would warn everyone she is only in it for the money not the love of a dog.
Tank R Tots customer care service did everything in their power to resolve this complaint. All attempts to contact the client have failed. Therefore, this complaint has been annulled and must not be considered where company image and it's services are concerned.
Tank R Tots Customer Care's Response, May 31, 2019
I sold Nana to Nancy on May 11th, she called me the next day saying Nana had some loose stools and I drove to her home across town and took her some diarrhea solutions that I had on hand, it was Mothers Day and I didn't mind going to take them to her since it's important to me that my babies are okay. The next day, Monday, Nancy took Nana to Fountain Creek Vet Clinic for her two day check up that the guarantee we offer requires. She was seen and diagnosed with a tummy bug which they gave her meds for. Nancy asked me to pay for part of the visit and I did. I drove over to her home again and gave her $180 in cash for the part of the visit that had to do with the tests and meds. It's not uncommon for babies to have these kinds of issues but a round of meds will always take care of it. Not every puppy gets it but some do. I have the receipt that Nancy signed and it shows that I paid her for part of the visit. Nana was not sick when she was sold. Her stools were normal and she didn't start the loose stools until the next day after Nancy got her home. I never blocked her phone number and even stayed at her home talking to her thinking we were becoming friends. My home is not a puppy mill and never has been. The people I sell puppies for are AKC inspected and I'm state licensed through Colorado and regularly inspected as well. I'm completely at a loss as to why she even filed this complaint. I've tried to reach her since I saw this and she isn't answering my calls or text messages. It's very sad to me that she would jump to this type of behavior when I've been nothing but kind to her and willing to go the extra mile for whatever she and Nana needs. My puppies mean the world to me and I more than proved that to her.