SureTouch Long Distance review: Unauthorized charges! 52

SureTouch Long Distance was taking $39.95 out of my bank account. I NEVER authorized this transaction. I called [protected] and I left a message on an answering machine saying that I wanted my money back and would press legal charges. I called back later that day and a nice lady answered saying that they had gotten my message and would be returning 2 months of $39.95 back into my account within 7-10 days... about three days later, I received the money. CHECK your BANK STATEMENTS! forty bucks a month usually passes through the cracks... if you are having this problem, they will refund all your money. Call them!

I received letter from Sure Touch regarding Long Distance service. I have never authorized to pay for such. I have no home phone and the phone number they list on my letter is my work number. Why would I want long distance service when my work would pay for such if needed. I have contacted my bank and they are doing an investigation and have told me they will also contact police if they find to be unlawful charges. I have sent a copy of said letter with a statement to Sure Charge stating I do not want their services and to refund any charges they have put to me. I will also be contacting the Attorney General regarding this company.

Sure Touch has been taking 39.95 out of my Cabelas credit card starting in June so they have charged me 159.80 that I never authorized. I have called them on numerous occasions and left messages and have never been helped with this matter.

Thank you,
Sherry Clark

Sure Touch has taken three payments of $39.95 and one payment of $39.90 from my account. These were not authorized by me. When I called to complain, they refunded two payments of $39.95 to me. I called today 3/14/08 to let them know that they still owed me two more payments. I was told that My account is closed and that they refunded my money and that they didn't "see" that any more money was owed. I was told that I authorized this phone service and that a recording would prove it. I stated that why would I authorize long distance service from them when I had three calling cards and a cell phone. The recording was played that supposedly would prove that I had said yes to the telemarketer who called me. It proved nothing. When the recording stopped, no one came back to the phone. I could hear people talking in the background. I waited approximately five minutes and then I was disconnected. When I called back I was told again that my account was closed and that I was not entitled to receive any more money because there was no record that they owed any. I then offered to submit to them the dates that the money was taken out. The person I was speaking with again repeated that they had refunded all of my money. I then asked to speak to a supervisor. I was told that the supervisor was in a meeting and would get back to me. I then asked if they would get back to me today. I was told that they were not sure.

I never noticed until now that these charges were coming out of our account. I called the numbers listed on my bank statement and they have been coming out of my account for the past 15 months. There seems to be a history of this comapny making unauthorized charges. Something has got to be done. This is fraud if i never heard it.

SureTouch charged my checking account $39.99 for 4 months before I noticed. Never heard of them. My bank gave me a new debit card number and I filled out forms to contest the charges. The company finally answered the phone and has told me they will reinburse me. They said I was reached by telemarket and I agreed to a long distance card (which I never saw)I would never give my checking account number to anyone esp a telemarketer. We will see if they follow through with returning the money they stole from me.

I too was duped into accepting their "risk-free trial" phone solicitation. I too was charged processing fees and a monthly charge. You can get your money back from this company. If you are having trouble finding a contact number. Look on your bank statement. Their contact phone number is a part of the transaction code.

Mine showed up as [protected].

Ijust received my credit card statement, and there is a charge on my statement from SURETOUCHLD. I have never heard of this Co. before and did not even know what it was. Every time I call to get this amount taken from my billing, I get the "I am sorry, all circuts are busy, please call another time" Sounds like a racket to me. How do I get this off my billing, and are they going to do it again next month.?

This happened to me as well. I just noticed it on my bank statement. I have left several messages as well at [protected] and [protected]. I have not received a call back. Does anyone have any other numbers? Please let me know.

Thanks, Roy

SURETOUCH is charging me money I didn't authorized!
As I read from you, it's happening the same what they did to you. I recently noticed in my statements 2 charges from SURETOUCH and the amounts you mentioned before:
03/24/08 Surtouch $ 39.95 [protected]
03/06/08 Suretouch $ 4.95 [protected]

The weird thing for me is they never contacted me before by any media, and I usually don't use the long distance service, so they cannot argue with me about this. And the worst thing, THEY CHARGE ME THE $39.95 AND MY ACCOUNT GOT OVERDRAFT, NOW I HAVE TO PAY A $35.00 FINE. It's not fear.
I called them today and nobody answered but I left a voice mail, I'm going to call them back tomorrow. I let you what's going on.

At this moment I'm going to be outside the States for the next 5 months. If you hear or meet somebody who wants to press charges about this, let me know, WE HAVE THE CHANCE TO STOP THIS AND WON'T LET THIS HAPPEN TO ANYBODY ELSE!

IF YOU HAVE ANY INFORMATION WHERE I CAN COMPLAIN ABOUT THIS PROBLEM, PLEASE I'LL APPRECIATE
Regards, Cristhian

SURETOUCH is charging me money I didn't authorized!
As I read from you, it's happening the same what they did to you. I recently noticed in my statements 2 charges from SURETOUCH and the amounts you mentioned before:
03/24/08 Surtouch $ 39.95 [protected]
03/06/08 Suretouch $ 4.95 [protected]

The weird thing for me is they never contacted me before by any media, and I usually don't use the long distance service, so they cannot argue with me about this. And the worst thing, THEY CHARGE ME THE $39.95 AND MY ACCOUNT GOT OVERDRAFT, NOW I HAVE TO PAY A $35.00 FINE. It's not fear.
I called them today and nobody answered but I left a voice mail, I'm going to call them back tomorrow. I let you what's going on.

At this moment I'm going to be outside the States for the next 5 months. If you hear or meet somebody who wants to press charges about this, let me know, WE HAVE THE CHANCE TO STOP THIS AND WON'T LET THIS HAPPEN TO ANYBODY ELSE!

Regards, Cristhian

ANTONE WHO HAS THIS CHARGE ON THEIR CREDIT CRAD NEEDS TO FILE A POLICE REPORT, CONTACT YOUR CREDIT CARD COMPANY AND THE FAA.

"Companies" like this think they can get away with this. I ordered a BUXTON purse and that his how they got my information ILLEGALLY!
I have caught after the second charge and have cancelled my cc. Thank you to all who have left their experience. If I didn't come across this website I might have let the charges go on for a little longer!
Thank you!
PLEASE REPORT THEM!

SureTouchLD=TELEMARKETING SCAM! WHAT A SCAM this compnay has going. HOW ARE THEY GETTING AWAY WITH THIS!. Is there something that can be done to stop this? they need to be taken to court and held accountable for their illegal activities. The company is committing credit card fraud. They get a hold of your credit card # from a database and then charge your account $4.95 one month and the next $39.95. And if you don't notice they will continue to charge your account until you call them and cancel for service you never even ordered. They will refund your account, but they will tell you that someone did contact you by phone and you agreed to this service. The played me a recording that was supposed to me or someone in my household agreeing to pruchase a long distance phone card. That was not me on that recording nor was it anyone in my household. And think about it, the first month they put $4.95 on your crdeit card, that's what scam artist do, sneak in a low amount and if it works then next month get the larger amount on your account. I didn't catch the $4.95, but I am lucky I caught $39.95.

Is there anything that can be done to stop this? They play a phoney recording, and you are supposed to believe that it is you on theat recording?! GEEZ, how can they be stopped?!

Just recieved a $39.95 charge on my bank statement and it is from SureTouch which I never ordered their services nor did I have any idea of who they are or what they do.How are these people gaining access to our credit cards and bank accounts?

I agree with the one who stated that he or she will be calling the Attorny General and filing a complaint, I am going to do the same thing first thing in the morning. And I will call my bank and ask that they send me out a new credit card and cancel the one I now have.

Kathleen

These people had the nerve to tell me that I verified my credit card information with them with a telemarketer-- and they said it happened on a day that I was not even in the office! Sure Touch is about the most sleazy operation I have run into in a very long time, and how did they get my banking details? I had to close my account too because ofthem.

Within the last month I have started noticing weird charges from the jerks on my bank statement. I have a debit card with the Visa logo. I just filed a report with Wells Fargo Bank and they are doing a full blown investigation of these crooks. The heck of it is I had to have the bank close the account for this debit card and I will not receive another one for about a week. It's a pain but in the long run it will stop these jerks for awhile at least. I have made several phone calls to the companies, they tried to brush me off until I told them that I have filed charges for fraud against them. I was told it would take up to seven days to reverse the charges. As soon as the word fraud was mentioned the charges were reversed almost immediately.

Yes i got scammed! I dont check my statement as I should so they got me. looking back over my statement i cant find anything from suretouch but there is some from ggw. I called them and after a very short talk that i recorded they rolled over on suretouch. I went to my bank (A.S.B.) and played the recording. They told me that i would get all of my money back. ggw said they would credit me so we will wait a few days and see. If not my bank will take it back. I have went through hell with these videos comeing to my home. The first ones that came were in a plain brown box so i opened it at the mail box while setting in my pickup with my three kids. My wife was not happy you might even say she was pissed off. She was just sure i did it. There was no statement so i realy thought is was a gag someone sent to me. then the next month it happened again this time it was in a bag. So dumb me i opeded it again of coarse the kids were in the truck with me. Now she really got pissed. These are not just porn videos they are of little girls. It is a shame they can do this to our kids then scam us to get them into our homes. The hell with the money its time ggw was taken out of all our lifes. Haveing two girls this has hit home for me. I am just an old country boy with a pc i have nothing against porn if thats what floats your boat but this is not just porn its a bunch of old perverts trying to see and record our kids drunk and out of there minds. I feel sorry for each and every girl that has fell into there trap. Yes i do want my money back but i would gladdly give it up to stop these guys.

They got me too...The only time I gave my credit card number over the phone was when I got Kevin Trudeau's books. They were definitely not worth the $200 they got from me!

I canceled my credit card and the bank says they will refund me the last 60 days.

I called the police, but because I have moved out of the state, they cannot file a police report. Call social security to see if any other credit fraud has been committed, call all the credit bureaus to make sure it doesn't effect your credit rating and get a new credit card number.

Credit Bureaus:
Transunion [protected]
Equifax [protected]
Experian [protected]

I don't understand how people know who has made the site and who is getting the money, but he isn't arrested!

I PLACE AN ORDER BASED ON AN INFORMERICAL FOR KEVIN TRUDEAU "NATURAL CURES" BOOK & TOLD THE PHONE OPERATOR/ORDER TAKER THAT I WASN'T INTERESETED IN ANYTHING OTHER THAN MY BOOKS. EVEN THE MONTHLY NEWSLETTER THAT WILL BE CHARGED AUTOMATICALLY. I WAS ADVISED THAT I WOULD HAVE TO CANCEL THAT NEWSLETTER UPON RECIEPT OF MY BOOKS, AS THERE IS A CONTACT NUMBER TO CALL FOR CANCELLATION ENCLOSED IN THAT PACKAGE. THIS PHONE OPERATOR/ORDER TAKER STILL TRIED TO PUSH OTHER ITEMS. ME BEING VERY STERN ABOUT ABOUT NOT WANTING ANYTHING ELSE, SHE SAID OKAY, THEN SHE SAID SHE HAD A FREE $50.00 WALMART CARD FOR MY HUSBAND & MYSELF IN OUR NAME, TOLD HER NO THANK. APPARENTLY THEY GAVE MY CREDIT CARD INFO.(LAST 4DIGITS) TO OTHER COMPANIES WHOM BEEN ANNOYING US AT HOME. I TOLD THE GUY, KEITH WHOM SAID HE WAS FROM THE CANCELLATION DEPT, TO ASSURE ME IF I WANTED THESE PROMOTIONS, I SAID NO MANY TIMES. SO NERVOUS MY BANK ACCOUNT IS GOING TO BE TAMPERED WITH I GOT A LTR IN THE MAIL ABOUT MY MEMBERSHIP TO DIGITOUCH, WHICH I DIDN'T ASK FOR & WAS SWINDLED INTO ALONG W. GAS CARDS & MY ADVISOR LEGAL SERVICES. AFTER TELLING THIS GUY KEITH NUMEROUS TIMES, I WASN'T INTERESTED HE SAID IT WAS CANCELLED & COME TO FIND OUT IT WASN'T AFTER RECEIVING THAT LETTER TODAY, FROM DIGITOUCH. I HAVE BEEN IN CONTACT WITH ITV [protected]) & THEIR LEGAL DEPT. IN CALIFORNIA [protected] CALLED "LIVEOPS"). I CANCELLED THOSE SO CALLED MEMBERSHIP ASAP FROM DIGITOUCH [protected] & BUYERS EDGE [protected]. I CALLED BACK ITV & LIVEOPS LEGAL DEPT. TO INFORM THEM THEIR IS LEAK OR A MAJOR FRAUD ISSUE WHEN PLACING AN ORDER & THOSE WALMART OFFERINGS WITH GIVING OUT PERSONAL INFORMATION TO TELEMARKETING COMPANIES, WHOM CAUSE SO MANY PROBLEMS. TO GO THROUGH THIS ORDEAL IS FUSTRATING, STRESSFUL & HORRIFIC FOR JUST WANTING TO PURCHASE A SIMPLE ITEM ADVERTIZED. I CONSIDER THIS A FRAUD ISSUE & CAN CAUSE PEOPLE SEVERAL FINANCIAL PROBLEMS. HOPE THIS INFORMATION HELPS SOMEONE

I got a service i did not sign up for I have allready got long distance.I do not need the service. I called this and got i a stop payment done [protected]

I placed an order online 11/22/07 #[protected] Wusthof Classic 4 Piece Chef's Set in which was to be shipped by 12/31/07 at the latest. I have contacted Cabellas on 3 occassions in which I was told that someone would be in touch in a few days from my last conversation with a Nancy on 1/07/08. I havent heard from anyone by e-mail or otherwise. I told Nancy I would like to know where the Chef set is or I would like my full refund. Please resond ASAP. my e-mail is frostywag0721@sbcglobal.net Cabellas was prompt in collecting from my credit card and I would like the same. One way or the other.

Same Thing Un Authorized Charges

i also received charges on my credit card from this company and i did not authorize anything. it is definitely a scam.

I just experienced the EXACT situation as Stacey. The only difference is who I spoke with "LaDawn Manor" and the number they gave me just rang, [protected].

I just got off the phone with DigiTouch/Sure Touch (the out source provider) and they are reversing the charge. What i am curious about is how they got my card info. They verified the last 4 digits of my card and nver asked me to verify anything. Interesting enough is the recording. It is clearly me, because I did go through the process. The leave off the last question - Do you agree to these terms and conditions? They even instruct you to clearly state NO before the recording starts and confirm post recording that they have the NO on file and the charge will be reversed.

My wife recently received not that she had accepted Digitouch's 14 day trial Long Distance Plan. She never order or accepted their services. When we tried to call the customer service number provided in large bold numbers all it did was ring and then after about 3 or 4 minutes the "busy" signal suddenly sounded. We would like to know who we could go to to rectify this problem. Though I'm not sure, doesn't the FCC regulate this areas of consumer fraud...

On November 10, 2007 around 11am, I received a call from someone claiming to be “Ronda Watson”. She said she was with MasterCard Customer Care Center and asked me if I had recently used my MasterCard ending in 1110 to purchase a coupon book for $19.95, a Digitouch Calling Card for $39.95 and a Girls Gone Wild Video for $19.99 plus 6.99 shipping and handling. I told her I hadn’t and that the card she was referring to had been cancelled over the summer because a magazine had gotten hold of it and was signing me up for all sorts of things. “Ronda” said she believed this was the same thing and that she needed to record me asking for the charges to be deactivated so they would not transfer onto my new card. I responded that I didn’t think they would, but better safe than sorry and repeated “OK” and “deactivate” at the appropriate times. I had gotten her name, the name and phone number of the company she worked for [protected]), and her agent number (TF22154) during the middle of her recording as I was a bit leery that she was legitimate.

Upon hanging up I immediately got back on the phone to call my bank but wasn’t yet disconnected from her call. I heard the tail-end of a recorded voice mentioning something about “verified by visa” and “iconfirm.net”. When the recording was through I called my bank and was told they are not connected with a place called MasterCard Customer Care Center, but that I need not worry as my card had been cancelled back in June 2007 and no new charges would transfer to my replacement card. I then called the number that “Ronda” had given me and reached a bus garage. I called the 800 number on my MasterCard and was transferred to their security department who also assured me that the card had been cancelled long enough that if anyone tried to use it, the charges would be denied.
When I went online to my bank account on Monday, November 12th I had a charge for $4.95 to Digitouch. I called the bank and spoke with the security fraud department. They removed the charges and put a hold on the card. On Wednesday, November 14th I received a welcome letter from Digitouch and called my bank to have my card cancelled and a note put in my file to not transfer any new charges from the card ending in 1110 or my current cancelled card ending in 0264. I then googled the website listed on the welcome letter from Digitouch (digitouchllc.com) and was sent instead to a Complaints Board website. There were 9 pages of e-mails on Digitouch’s scam and more regarding Girls Gone Wild and Buyers Edge who are part of the package I supposedly bought when I thought I was deactivating. I called the number one of the people found for Digitouch [protected]) since the one in the welcome letter didn’t work, and reached a live person. She didn’t seem to care that an employee was scamming to get customers and simply cancelled my bogus order (confirmation #84070LNH) and gave me the phone numbers to reach GGW [protected]) and Buyers Edge [protected]). Buyers Edge claimed I didn’t have a membership with them so I wasn’t able to cancel anything, but Gina at GGW cancelled me out of their system and gave me a confirmation number #[protected].

I will be sending copies of this letter to Chase Bank, the Goshen Police Department, the Attorney General, the FTC, the BBB, and my local TV Station in hopes that they can warn the public and maybe look into Digitouch’s business practices. I will also be sending return receipt letters to all three of the companies to make sure I don’t receive anymore charges.

I have had the same problem. I didn't even know this company existed. I googled the name Sure Touch and found my problem. I am going to have to close all my accounts because they won't stop sending the charges. I have a phone number for them and no answers. It's an automated system that says, "Please leave you name and a brief message." That's it. DO NOT TRUST THIS COMPANY. IT"S A SCAM.

Yesterday I received a call from my credit card company regarding weird charges and I had to go through a series of questions, etc. to make them go away. Apparently, I or they missed one (or at least I hope it is just one).

Today I had 10 mesages left on my answer machine welcoming me to Sure Touch Long Distance. I immediately called my credit card company and they canceled the card and left a note in the file regarding this company. At the time of the call I did not know all the other names these clowns go under. I contacted Sure Touch directly and advised them to take me off their customer list immediately. I also told them I would be filing a police report and contacting the Attorney General's Office. The young lady on the phone did not hesitate to assist me, however with companies like this I am a little leary.

I wanted to say thank you to everyone who has supplied such helpful information. It is sad we have to go through stuff like this, but it's good to know people are out there that are willing to share these bad experiences to help others.

Thank you all.

Ann

Who all has contacted FTC. Need to know how many because they will not respond to individual complaints. Also need to know which AG's are even interested. This is rip off. Please respond by posting. please.

In North Carolina the Attorney General Is Roy Cooper address is 9001 Mail Service Center Raleigh, NC [protected]. Consumer Protection phone [protected]. Or visit the web site and file on line by email. Thanks BJM.

I live In NC, I have also had a bad brush with sure touch. They have taken unauthorized money from my account. When they called me I even told them I didn't want to receive any offers from them,"DON'T EVEN SEND IT TO ME'. Well they did anyway. Is there no way, anyone we can complain to about this? Someone who can tell us how to stop companies like this from taking advantage of people. Some one was going to write the Attorney General, Where in NC could I write? Post an address? Thanks.

I was notified stating that the rep was calling from Target to thank me for my patronage. I was told that i could try it & if I wanted I could sign up. I was told that I would get a $25 gift card from Target but instead got 2 "GIRLS GONE WILD UNCENSORED" DVDs. I returned the DVDs but only can leave messages canceling the service. I have not received my credit card statement yet so I do not know if I was charged. I hope not as I did not give them that information.

I am another one who is being charged for this supposed service on a house line that just got installed last month but in someone else's name. I have a cell phone, why would I need long distance through anyone buy my cell provider? I also received the GGW videos, and opened them not knowing what they are, and thought to myself that I must have ordered them for my husband without remembering. Then this morning while checking my credit card balance (I have a prepaid one) I noticed the sure touch crap and googled it which led me here. Needless to say Im so not happy and since I have a prepaid credit card what the hell am I supposed to do? Its not like I can go to my bank and handle it there. I dont know what to do, these a-holes are basically stealing food out of my 10 month olds mouth.

I currently work for World's Foremost Bank, the bank owned by Cabelas that offers the Cabelas credit card. Call customer service and set up a dispute very soon. There are time frames that we have to dispute the charges within or we have no legal rights to contest them. I believe it is 60 days from the date of the statement that the charge shows up on. There is a form that has to be filled out, so if you have access to a fax machine it helps out alot. Or you can also print the dispute form from the Cabelas.com website when you are viewing your Cabelas Club account.

I received a letter saying that I signed up for long distance services at a phone number that isn't even mine. I live there but the phone service is in someone else's name and I don't even know what card they are supp0ose to charge for this ghost service. I have called the customer service number given in the bogas letter but the call fails every time. I need to know what to do. Please respond and help me to stop this highway robbery! I have an address 11660 Alpharetta Highway, Suite 650, Roswello, Georgia 30076

*sigh* the same thing happened to me guys. I 've just started back college this semester and I currently don't work, so I was checkin my account statements or whatever and noticed that sum company was takin (STEALING) $39.95 a month every month since march, that's $285. So I'm thinkin too much about it, I'm just gonna call them and cancel it because maybe I made a mistake and signed up for this willingly. So I call the number...and call...and call...and call...and CALL, and I finally get thru. Ok so I talk to this lady who's super cool (which is obviously a front) and she said that they're a long distance phone card company or whatever and I'm thinkin to myself, wtf?, because I only use my cell phone. SO anyways, she says that she got it cancelled and that I'm gonna get a refund of 3 months within like 7-10 days. The ### even let me listen to a voice recordin where all u can hear is sum guy talkin like SUPER fast and the other person who accepted the charges (me supposedly), but u can't even ###in hear them! it's jus silence on the other end, the lady (obviously a veteran) goes "haha, I can't tell who was on the other hand either, well I got u cancelled, and ur gonna get that money back within 7-10 days". I was gonna leave it at that until sumthin just didn't sound right and I googled "suretouchld" which bought me here and started me to REALLY worry. I called my bank and asked them what I'm supposed to do, they told me that I'ma have to go to them first and fill out some kind of form, and then go file a police report...SO NOT COOL! I'ma broke ### sophomore in college and these ###s just want to go around and steal money from me! They need to pay, seriously.

I had to contact by financial institute and have them recover the fraudulent charges from both Sure Touch and Sure Services. They had charged me over 500. for services that I did not sign up for or request. I have also filed a complaint with the Alabama Attorney General, the FTC, the FCC and the Better Business Bureau.

I have learned that I need to monitor my credit card and bank statements daily. There should be a way to sue these dishonest companies who do this to honest hard working citizens. I will peruse it further and post what I find out.

I just called Sure Services and explained to them that I have been charged for a service that I never signed up for. The lady on the other end stated that they had a tape of my wife who agreed to take the service. She played the tape recording and the guy on the tape was talking so fast that I could only catch every third or fourth word. I did hear my wife say OK but couldn't understand the question he was asking.
I asked to talk with the supervisor of Sure Services and when she came on the line she told me that they would cancel the membership and that they would only credit me one month of service. I am furious that this kind of scam can happen. Has anyone got any recommendations on what can be done to shut this kind of fraudulent scam down?

I will file a police report and make an official report with the Attorney Generals office within the state of Alabama.

Thanks for any advise anyone has.

I received a letter on Fir 9/21 regarding an agreement with Sure Touch for long distance plan. I have a long distance plan so why would I authorize for another. Today, I made 4 attempts to reach and cancel this plan to only get voicemail. I the meantime checking my bank account, my information was forwarded to Girls Gone Wide for videos I have not authorized for. A $1 was taken out of my account for this program. I was instructed that videos will be sent to me in a brown wrapping and all I need to do is reject them and they will be returned to them and I will receive reimbursement. What can I do to stop this Sure Touch people.

Just reviewed my on-line bank account and found that from Mar 07 through June 07, I have been charged $124.80 from Sure Services and Suretouchld. I have never heard of them nor have I ever signed up for such a service. I tried to call them at [protected] but the answering service stated that their hours are from 9am - 9pm M - F, and 9am - 2pm on Sat. Today is Sunday. I intend to call them and my bank first thing tommorrow.
I don't know how this kind of thing can happen - but I intend to find out. Did anyone have any problem getting a refund from this company?
I will also call the fcc tommorrow and the attorney general.
Thanks for all the info on this bogus company.