Stearns & Foster reviews & complaints 1
View all 49 complaintsStearns & Foster - poor product---pit
1st of all I researched your matress and decided it was the very best I could buy and so I did. At 70 years old, it would be the last one I planned to have. My other was over 25 years and in good shape, looked like new.
THE 1st matress I purchased nearly $2, 000 marked down from $3, 600 clearly showed dirt on it even though it was wrapped in plastic from the company. it was exchanged and the 2nd one I had to have someone come out to check it out as it seemed to have a pit in the center. They said no or not enough to replace or worry about. I am a single lady, on the heavy side and always seem to end up in the PIT or center. upon rising it is like I have to climb out of the pit to get to the edge and get out. I have rotated it every month as directed but the PIT is always in the center. This position gives my body a bow like effect, thus putting pressure on my knees. their pain often wakes me up, very painful position for my knees. Recently I discovered if I fill in the pit with some folded towels it raises my butt or hips up to a level, level and I am able to sleep much better. However what a shame with having to do this fill-in on a $3, 600 matress and I certainly can't afford to throw it our or buy a new one, actually I blew my savings on this mattress.
I hope you can help me with this problem. I am very disappointed. I expectly await a response from you soon.
Sincerely, Emilyann Emond
The complaint has been investigated and resolved to the customer’s satisfaction.
Latest Stearns & Foster Reviews
Unethical business practices King size Mattress, king foundation and Queen Mattress Stearns & foster sealy 2491451m rockwell cg lx ul fr qn mat $2,099.00 Sterns and Foster Mattress No Receipt No ProductElevating the Voice of the Consumer
At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.
We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.
We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.
ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.
Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.
We have received your comment. Thank you!