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Spotmau / computer service

1 United States Review updated:
Contact information:

i purchased the service to repair something on my computer after i paid with my debit card i couldnt load the page to get to them i found the 800 number but these people where third party and were not much help so they gave me an email address i emailed them and they couldnt help cause i couldnt load their screen so i had another company fix my computer i asked for a refund immediatly from spot mau and well this is what happened


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You are chatting with Spotmau Engineer.
Spotmau
8:38 AM Connecting...
8:38 AM Connected. A support representative will be with you shortly.
8:43 AM Support session established with Spotmau Engineer.
8:43 AM tamakio3000@yahoo.com:
HELLO
8:43 AM Spotmau Engineer:
Hi!Welcome to Spotmau Live Help, how may I help you today?
8:43 AM tamakio3000@yahoo.com:
I WOULD LIKE A REFUND
8:43 AM Spotmau Engineer:
Hello
8:43 AM tamakio3000@yahoo.com:
YES I AM HERE
8:44 AM tamakio3000@yahoo.com:
HELLO
8:44 AM Spotmau Engineer:
We are sorry for our service and the inconvenience caused to you . Before you get a refund, could you provide a full description of the problem you encountered? Or give us more information about the problem. Besides, We have to know the reason of the refund (so that we can improve the quality of our software and serve you better in the future) and we also need to write down the reason that caused the refund.
8:45 AM Spotmau Engineer:
Please never rebuild a new session again
8:46 AM Spotmau Engineer:
please
8:46 AM tamakio3000@yahoo.com:
WELL I PURCHASED YOUR SERVICE AND I WAS UNABLE TO LOAD ANY WEB PAGES IT WOULD GO TO THE WEB SITE BUT THE PAGE THEN TURNED BLANK WHITE AND NEVER LOADED THEN IT CRASHED I THEN CALLED GEEK SQUAD BECAUSE I HAD NO WAY OF CONTACTING YOU GUYS
8:46 AM Spotmau Engineer:
I am mad
8:46 AM Spotmau Engineer:
now
8:46 AM tamakio3000@yahoo.com:
I AM ALSO UP SET
8:47 AM tamakio3000@yahoo.com:
AS A CUSTOMER I FEEL TAKEN ADVANTAGE OF ALL THE EMAILS AND CALLS I HAVE MAD WITHIN THE LAST THREE DAYS HAVE GOTTEN ME NOW WHERE WITH YOUR COMPANY I FEEL I HAVE NO WHERE ELSE TO TURN
8:49 AM Spotmau Engineer:
Let me see
8:49 AM Spotmau Engineer:
Please use the small letter, thx
8:49 AM tamakio3000@yahoo.com:
ok
8:53 AM Spotmau Engineer:
Here we go
8:53 AM Spotmau Engineer:
Are you ready to download the applet ?
8:53 AM tamakio3000@yahoo.com:
i dont need your service any more as i have stated i have my computer fixed now
8:54 AM tamakio3000@yahoo.com:
i would only like a refund for the above reason
8:54 AM Spotmau Engineer:
But I can fix your PC's other problems
8:54 AM Spotmau Engineer:
I can speed up your system as new
8:55 AM Spotmau Engineer:
and I can remove the virus in your PC
8:55 AM Spotmau Engineer:
and more
8:55 AM tamakio3000@yahoo.com:
i have already had all that done by my geek squad techs please just refund my money please
8:59 AM Spotmau Engineer:
Please give me a choice, then
8:59 AM tamakio3000@yahoo.com:
a choice for what?
9:00 AM Spotmau Engineer:
Let a have a try
9:00 AM Spotmau Engineer:
then you can find a answer
9:00 AM Spotmau Engineer:
need a refund or not
9:00 AM Spotmau Engineer:
okay
9:00 AM Spotmau Engineer:
Trust me
9:00 AM tamakio3000@yahoo.com:
i do not need your service my computer is fixed i have paid another company to do it for me it is done please please please please refund my money!
9:02 AM Spotmau Engineer:
Maybe I will do it better that other company
9:02 AM Spotmau Engineer:
Please trust me
9:02 AM Spotmau Engineer:
Do me a favor
9:02 AM tamakio3000@yahoo.com:
sir i do not want you to do anything to my computer i am becoming up set please refund my money
9:02 AM Spotmau Engineer:
I really want to help you
9:02 AM Spotmau Engineer:
This is my job
9:02 AM Spotmau Engineer:
If not, I will lost my job
9:02 AM Spotmau Engineer:
soon
9:03 AM tamakio3000@yahoo.com:
i am sorry please refund
9:03 AM Spotmau Engineer:
Okay, please
9:04 AM Spotmau Engineer:
Okay, I will lost my job today because you
9:05 AM tamakio3000@yahoo.com:
sir i will file a complaint with the fcc and the bbb also i am sending this screen shot to your customer service and my lawyer
9:07 AM Spotmau Engineer:
Please contact our customer service department to ask for a refund, their email is help@spotmau.com
9:07 AM tamakio3000@yahoo.com:
no that wont due
9:07 AM Spotmau Engineer:
We will give you a refund ASAP
9:07 AM tamakio3000@yahoo.com:
the police are getting invovled with this you are in violation
9:07 AM tamakio3000@yahoo.com:
i am on the phone with your service right now also
9:07 AM Spotmau Engineer:
I am sorry, this is my fault
9:08 AM tamakio3000@yahoo.com:
will pursue this company to the greatest extent of the law
9:08 AM tamakio3000@yahoo.com:
and you as well
9:08 AM tamakio3000@yahoo.com:
this session is being monitored and recorded any and all content can and will be used against you in the court of law
9:09 AM tamakio3000@yahoo.com:
[protected] of the penal code
9:11 AM Spotmau Engineer:
Okay, I called our customer service department right now, we will give you a refund now
9:11 AM Spotmau Engineer:
Since our product can not help you to fix your problems, we will give you a refund.
In order to refund you promptly and correctly, please provide your billing information (including :order ID and order total).Once we get the information, we will check the billing information and refund you.
9:11 AM tamakio3000@yahoo.com:
no i want my refund now
9:12 AM Spotmau Engineer:
Did we help you successfully before?
9:13 AM tamakio3000@yahoo.com:
order id [protected]-[protected]
9:13 AM Spotmau Engineer:
Okay
9:13 AM tamakio3000@yahoo.com:
the amount 96.24
9:13 AM Spotmau Engineer:
Okay
9:13 AM tamakio3000@yahoo.com:
the rep is still on the phone
9:13 AM Spotmau Engineer:
You will receive a confirmation email in a min
9:14 AM tamakio3000@yahoo.com:
i will stay here until i recieve it and he verifies
9:14 AM Spotmau Engineer:
No problem
9:16 AM Spotmau Engineer:
$96.24 right?
9:16 AM tamakio3000@yahoo.com:
yes
9:19 AM tamakio3000@yahoo.com:
we have recieved no email as of yet neither has the rep on the line recieved any thing to confirm the refund
9:21 AM tamakio3000@yahoo.com:
do i need to open another session
9:21 AM Spotmau Engineer:
No, you don't
9:22 AM Spotmau Engineer:
we did it
9:22 AM Spotmau Engineer:
Please check your email inbox
9:23 AM tamakio3000@yahoo.com:
one moment while i confirm with customer care they have recieved this email as well
9:24 AM Spotmau Engineer:
Yeah
9:24 AM Spotmau Engineer:
Do don't worry about it, you will receive the refund soon
9:24 AM Spotmau Engineer:
May I assist you with anything else today?
9:25 AM tamakio3000@yahoo.com:
he doesnt have the email
9:26 AM Spotmau Engineer:
Which rep are you contacting?
9:26 AM tamakio3000@yahoo.com:
robert
9:26 AM Spotmau Engineer:
Where?
9:26 AM tamakio3000@yahoo.com:
618357 is his id
9:27 AM tamakio3000@yahoo.com:
phillipines
9:27 AM Spotmau Engineer:
Rep needn't charge this job
9:28 AM Spotmau Engineer:
Our customer service supervisor is summer, she will give you a refund soon
9:28 AM tamakio3000@yahoo.com:
he is esculating the call to his supervisor
9:28 AM Spotmau Engineer:
So don't worry about it, trust me
9:28 AM tamakio3000@yahoo.com:
oh no i dont trust you at all
9:29 AM tamakio3000@yahoo.com:
i want reassurance
9:29 AM tamakio3000@yahoo.com:
nobody has the email but me
9:29 AM tamakio3000@yahoo.com:
i have a feeling your not processing my refund
9:30 AM tamakio3000@yahoo.com:
why dont you have a customer service number directly to spotmau
9:30 AM Spotmau Engineer:
Okay, if that, I have no idea to do anything
9:30 AM tamakio3000@yahoo.com:
why is it i have to go through third party to get a refund
9:30 AM Spotmau Engineer:
That is cheap
9:30 AM tamakio3000@yahoo.com:
all this conversation is really hurting your credability as a company
9:30 AM Spotmau Engineer:
okay, this isn't my business
9:31 AM Spotmau Engineer:
I am sorry
9:31 AM tamakio3000@yahoo.com:
i will be sure to post this on the internet on many sites
9:31 AM tamakio3000@yahoo.com:
other people dont get taken the way i have
9:31 AM Spotmau Engineer:
Thanks for your advice
9:31 AM Spotmau Engineer:
We will improve our service in the future
9:31 AM tamakio3000@yahoo.com:
its a shame the way you make money
9:32 AM Spotmau Engineer:
Please don't do it, please
9:32 AM tamakio3000@yahoo.com:
i spent money with you and got nothing but heart ache in return
9:32 AM Spotmau Engineer:
I have forward your refund request to our supervisor just now
9:32 AM tamakio3000@yahoo.com:
i work hard for my money
9:32 AM tamakio3000@yahoo.com:
no one should steal
9:32 AM Spotmau Engineer:
I am sorry
9:32 AM Spotmau Engineer:
May I assist you with anything else today?
9:33 AM tamakio3000@yahoo.com:
i trusted this company and the guarentee
9:33 AM tamakio3000@yahoo.com:
and spotmau didnt hold up their end of the bargain
9:33 AM tamakio3000@yahoo.com:
just please refund my money
9:33 AM tamakio3000@yahoo.com:
you should feel ashamed to not refund
9:34 AM tamakio3000@yahoo.com:
i hope i find alot of people who have been swindeled by you we will bring a class action lawsuit against you and shut you down
9:34 AM tamakio3000@yahoo.com:
have this company all over the news about how you have stolen money and not helped people
9:34 AM Spotmau Engineer:
But I have forwarded your refund request to our supervisor
9:35 AM tamakio3000@yahoo.com:
yeah yeah and you also sent an email to customer service that they cant fiind or see
9:35 AM Spotmau Engineer:
No
9:35 AM Spotmau Engineer:
Please trust me
9:35 AM Spotmau Engineer:
I am mad now
9:35 AM tamakio3000@yahoo.com:
but you wont get away with this everyday i will be sending emails and posting on the internet until i get a refund
9:36 AM tamakio3000@yahoo.com:
i will be calling emailing writing letters somebody will llisten
9:36 AM tamakio3000@yahoo.com:
someone will give me justice
9:36 AM tamakio3000@yahoo.com:
i work to hard to just let you take money from me
9:37 AM Spotmau Engineer:
Please read your confirmation email, we will give you a refund soon, please don't do someing bad for our company, please
9:37 AM tamakio3000@yahoo.com:
i promise you you may have taken 96.24 from me but it will cost you way more than that to make it right again this i promise you
9:38 AM Spotmau Engineer:
I promise our company will give you a refund ASAP, please trust me, my firend!Please do me a favor!
9:39 AM tamakio3000@yahoo.com:
i have to go to work now but trust me i will be back at it tomorrow and everyday until i get my refund be blessed Praise be to Allah
9:39 AM Spotmau Engineer:
We just want to help you on line, but you have pay the money to another company, this isn't my fault
9:39 AM Spotmau Engineer:
Thank you for using Spotmau Live Support. Goodbye and have a great day!
9:40 AM Spotmau Engineer:
God bless you!
9:40 AM tamakio3000@yahoo.com:
well it isnt my fault either
9:40 AM tamakio3000@yahoo.com:
i tried to contact you my computer crashed you cant help but online and if i cant get online i have to do something else
9:41 AM tamakio3000@yahoo.com:
you couldnt help me i found someone who could, so with that said i didnt need your service you should give me money back you didnt do the work someone else did give me my money why do you want to be paid for work you didnt do
9:41 AM tamakio3000@yahoo.com:
i dont want or need this service i want my money back
9:42 AM tamakio3000@yahoo.com:
i dont need this service i want my money back
9:42 AM tamakio3000@yahoo.com:
i dont want this service give me my money back
9:42 AM tamakio3000@yahoo.com:
i dont want this service give me my money back
9:42 AM tamakio3000@yahoo.com:
dont need this service give me my money back
9:43 AM tamakio3000@yahoo.com:
i dont want this service give me my money back
9:43 AM tamakio3000@yahoo.com:
i dont want this service give me my money back
9:43 AM tamakio3000@yahoo.com:
i dont need this service give me my money back
9:43 AM Spotmau Engineer:
I promise
9:43 AM tamakio3000@yahoo.com:
i dont want this service give me my money back
9:43 AM tamakio3000@yahoo.com:
i dont need this service give me my money back
9:43 AM Spotmau Engineer:
Okay
9:44 AM Spotmau Engineer:
This is our fault
9:44 AM Spotmau Engineer:
You are right
9:44 AM tamakio3000@yahoo.com:
i dont want this service give me my money back
9:44 AM tamakio3000@yahoo.com:
give me back my money
9:44 AM Spotmau Engineer:
You will find your money in your account soon
9:44 AM tamakio3000@yahoo.com:
i want my money back
9:44 AM Spotmau Engineer:
Thank you for using Spotmau Live Support. Goodbye and have a great day!
9:44 AM tamakio3000@yahoo.com:
i want my money back
9:44 AM tamakio3000@yahoo.com:
i want my money back
9:45 AM tamakio3000@yahoo.com:
i want my money back
9:45 AM Spotmau Engineer:
Got it
9:45 AM tamakio3000@yahoo.com:
i want my money back
9:45 AM tamakio3000@yahoo.com:
spotmau is a scammer
9:45 AM tamakio3000@yahoo.com:
spotmau is a scammer
9:45 AM Spotmau Engineer:
No
9:46 AM tamakio3000@yahoo.com:
spotmau is a scammer
9:46 AM tamakio3000@yahoo.com:
spotmau is a scammer
9:46 AM tamakio3000@yahoo.com:
spotmau is a scammer
9:46 AM tamakio3000@yahoo.com:
they cheat and steal
9:46 AM Spotmau Engineer:
But we need time to resolve this thing, then you will get a refund
9:46 AM tamakio3000@yahoo.com:
they cheat and steal
9:46 AM Spotmau Engineer:
spotmau isn't a scammer
9:46 AM tamakio3000@yahoo.com:
they cheat and steal
9:46 AM tamakio3000@yahoo.com:
they cheat and steal
9:47 AM tamakio3000@yahoo.com:
they cheat and steal
9:47 AM tamakio3000@yahoo.com:
spotmau steals from customers
9:47 AM Spotmau Engineer:
I am really mad now
9:47 AM tamakio3000@yahoo.com:
spotmau lies
9:47 AM Spotmau Engineer:
We never
9:47 AM tamakio3000@yahoo.com:
they dont hold up to the guarentee
9:47 AM tamakio3000@yahoo.com:
they lie
9:47 AM tamakio3000@yahoo.com:
they dont hold up to the guarentee
9:47 AM tamakio3000@yahoo.com:
they lie
9:47 AM tamakio3000@yahoo.com:
scammer
9:48 AM tamakio3000@yahoo.com:
scammer
9:48 AM tamakio3000@yahoo.com:
scammer
9:48 AM tamakio3000@yahoo.com:
scammer
9:48 AM tamakio3000@yahoo.com:
scammer
9:48 AM tamakio3000@yahoo.com:
theieves
9:48 AM tamakio3000@yahoo.com:
theieves
9:48 AM tamakio3000@yahoo.com:
prey on people
9:48 AM Spotmau Engineer:
Maybe you should read our this wesite
9:48 AM Spotmau Engineer:
http://www.spotmau.com/products/awards/awards.aspx
9:48 AM tamakio3000@yahoo.com:
that is all a lie
9:49 AM tamakio3000@yahoo.com:
if i contacted those people and companies with the things that have happened in this session they would be shocked to see that this company is so shabby
9:49 AM tamakio3000@yahoo.com:
i am sure they wouldnt want to be associated with a company that would steal money from a hard working american
9:50 AM tamakio3000@yahoo.com:
maybe i should send them snap shots of this session so they could see how you guys do business
9:50 AM Spotmau Engineer:
No,
9:51 AM tamakio3000@yahoo.com:
boeing exxon mobile
9:51 AM Spotmau Engineer:
Please don't
9:51 AM tamakio3000@yahoo.com:
i am sure they want to see how this plays out
9:51 AM tamakio3000@yahoo.com:
red cross air canada
9:51 AM tamakio3000@yahoo.com:
as a matter of fact we have a large boeing plant here on our military installation i am sure they would love to see this
9:52 AM Spotmau Engineer:
Please don't
9:52 AM tamakio3000@yahoo.com:
jcpenny aw man
9:52 AM Spotmau Engineer:
Do me a favor!
9:53 AM tamakio3000@yahoo.com:
they are one of the most well respected stores in the world i wonder how they would feel about the way you've conducted your self here today
9:53 AM tamakio3000@yahoo.com:
i bet they would be proud you refused to refund my money
9:55 AM tamakio3000@yahoo.com:
tell you what i am gonna do i am gonna email each and every company on your page with snap shots of this entire session then i am gonna go to every web site and complain about you then i am gonna call the fcc and the bbb then i am gonna send emails to cnn and other stations
9:55 AM tamakio3000@yahoo.com:
and i am gonna send something to oprah i hope they shut this site down and sue your pants off for the way you have acted they way you have performed and the way you have treated me
9:57 AM tamakio3000@yahoo.com:
but first i am gonna go over the the fbi site first ask them to launch an investigation on you i bet that alone will get you shut down
9:58 AM tamakio3000@yahoo.com:
ill just go get started on that
9:58 AM tamakio3000@yahoo.com:
good night
9:59 AM Spotmau Engineer:
good night
9:59 AM Spotmau Engineer:
Thank you for using Spotmau Live Support. Goodbye and have a great day!

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Spotmau Engineer

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Comments

  • Au
      12th of Jun, 2011
    0 Votes

    I live in Georgia (USA) and have paypal and everyone demanding a refund from spotmau for me. They are doing the same thing to me (sending me e-mails asking me questions). I am like you...I don't want their questions, their help, their product...I just want a refund which I am due. It is supposed to be guaranteed. This is fraud and I am fixing to following in your footsteps and get legal involved.

  • Lo
      17th of Feb, 2013
    0 Votes

    I read the entire discussion. At first I was starting to feel sorry for the consumer but after reading on feel the customer is more to blame tpan the tech/engineer. I've worked in call centers as a supervisor/mid-echelons and can state as a rule techs do NOT have the authority to grant refunds. This tech at least did not hang up or get nasty - which, considering the anger & threats by the consumer was remarkable. Companies are well aware of the potential harm many consumers can do - but reading this makes me wonder about the person who kept after an employee who stated he was doing the only thing he was authorized to do: send the refund request to Customer Svc. Yes, Spotmau should've given him a refund. Yes, he had a valid complaint. But did he handle it correctly? Writing dozens of times over and over 'I want my money back' and ' scammer' solved nothing but showed his lack of self control. The consumer kept up his rant from 8:30am til 10am with up to 10 postings a minute demanding his money despite stating he knew the tech couldn't do more. If he wasn't being served by a man whose job is to fix computers - not refund money why keep up the on line assault? I can assure this consumer if he did send this ranting print out to the companies listed they read it and threw it away as coming from a nut case. The better way would have been to be respectful, state his case, ask for the supervisor on duty & talk to them. Then if the supervisor couldn't help he could've requested the contact for the next level up & continued to repeat his case til he reached the right one. Eventually one gets to that person. Patience & respect accomplish far more than carrying on like a 2 yr old with a tantrum.

  • Do
      7th of Jul, 2014
    0 Votes

    If the product was not what it was advertised as, then the company of the product should offer A speedy refund.


    I have just ordered the same product, tried to download it with the e-mail instructions. no luck, called them and was given the run a round. I found A site where members could sign in, I was told I would get an e-mail with my password on it. Got e-mail with pass-
    word . Now I can't find A download site, using either of the two addresses sent on first e-mail from Spotmau
    Read this complaint to Spotmau engineer, I hope i'm not going to have the same problem.

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