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Smith and Noble - Window Coverings / EXTREMELY disappointed in the quality of the products!

1 United States Review updated:


While selection and delivery were generally good we have been EXTREMELY disappointed in the quality of the products we received. We ordered three of the honeycomb style blinds; two with the top down feature and one of the standard type. On the initial order we had to return one of the blinds 3 times because the mechanism arrived in a broken state each time! We've had these blinds for less than a year and all of the mechanisms have now broken and we're in the process of replacing all of them Within days of installation we were having issues; including small accent parts falling off, shades coming unglued from the runners, and broken strings. Customer service was reasonable when replacing the broken shade 3 times over, but it was pretty obvious they though I was BSing them. After going though all these hassles I decided to just fix things as they broke myself since I am pretty handy, but over time they reappeared due to a generally bad design. I would definitely NOT recommend purchasing these blinds.

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  • Ma
      8th of Nov, 2008
    0 Votes

    S+N is horrible. They sent a valance in a different size than ordered. The installer stood me up and after 2 weeks of calling, the incompetent S+N staff finally sent someone out. Of course, he didn't install the valance because it was the wrong size, but he made sure he charged me for his (non-)service. Great, who doesn't like to be ripped off?

  • Sm
      25th of Jun, 2014
    0 Votes

    Thank you Valerie, for letting us know. We need more information to help with resolving this for you. Would you please email attn Cliff that we can look into this? Thank you. -smith+noble team

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