Upon the recommendation of a Silicon Solar Customer Sales representative regarding my need for a flagpole floodlight, I purchase one Silicon Solar Commercial Sign Light (SKU: 16135) on January 31, 2008. The light was subsequently mounted on my flagpole and worked just fine following occasional sunny days throughout February and March. However, beginning sometime in April the battery began having difficulty accomplishing a full charge following total sunny days. E.g., the floodlight stayed light for only 4 or 5 hours, instead of the 10 hours throughout February and March. By May 1st the floodlight would not light following totally sunny days.
Subsequently, I hired a solar engineer from Earthwell Energy Management (Louisville, KY) the check the solar panel placement, incidence angle, and orientation. The engineer reported they were perfect. He suspected the battery was malfunctioning and suggested I contact Silicon Solar to request a battery replacement. I reported this information to a Customer Sales Representative who rudely informed me there was nothing wrong with the battery and refused my request for a battery replacement, stating the two-year Silicon Solar Commercial Sign Light warranty did not include the battery, which was only warranted for 60 days. Furthermore, she stated the 60-day battery warranty was stated in the Terms & Conditions Agreement I accepted at purchase. A review of the Terms & Conditions Agreement does not state any information about a 60-day battery limited warranty. In the meantime, the engineer returned to the flagpole site a second time, took the floodlight off the flagpole, and reported the battery would not hold a charge.
Your web site states the Silicon Solar Commercial Sign Light (SKU: 16135) is backed by a two year warranty. If there is a small worded Terms Agreement statement regarding a 60-day battery limited warranty somewhere on your web site then your company is practicing deception. Therefore, the purpose of this letter is to request your company refund the $240.00 I paid for this product.