ShopRTAcabinets.com / Failure of product Delivery/No Refund
I ordered kitchen cabinets from ShopRTACabinets.com on 5/26/14 and paid just under $6000. Their website looked good, with great customer ratings. They do not take credit cards, but only direct bank account payments (this should have been a red flag). The website promises delivery in 2-5 weeks. Of course the cabinets were not delivered in that time, and it was almost impossible to reach anyone there to ask for status updates (we have placed upwards of 20 phone calls to the company, but someone named "Charmaine" has only answered 1 time). They responded to our email messages several times that the cabinets would ship out the "next week" and once they even responded that the cabinets had already shipped. All were lies. Eventually we cancelled our order on 8/12/2014 (through our attorney) but they never responded that they received our cancellation until I complained to the Chicago area BBB (btw, check the complaints for this company and it's affiliated company, Cabinets Direct, both have grades of F for similar issues). The message via the BBB was the we would receive our refund within 30 days (as promised on their website). That, of course, never came. When we complained again through the BBB, they vaguely responded that they would send the refund "ASAP". We responded that we wanted a date the refund would be sent, but they never responded to the BBB or us after that. It is now 10/27/14 and we have yet to receive a refund. I see that they have closed down their Houzz profile now, apparently due to the negative reviews they were beginning to receive. Oh, and those high reviews on their website and Facebook page? Guess what, there is absolutely no way to review the company via either website. Such a scam. Do not let them steal your money too. Also, it appears on the BBB website that the business keeps opening new affiliated cabinet companies in the Chicago area (my guess is to try to outrun the bad rep they get under different names). So also look out for World Mark Cabinetry and In Stock Cabinets.