I had the exact problem, and I received the Orange Pi it was DOA. No matter what I had tried, I could not have success. Some months later I decided to try to work on it again for a new project. Instead of using the orange pi repositories, I decided to download an image of armbian and Vualla, it worked. I also discovered that the orange pi would not display on my desktop monitor for some compatibility issue.. It works perfectly fine on my home theater projector system which I am still using today and honestly very happy with. I hope this advice helps you to get your pi going, instead of wait for a refund which will never come.
Nazir Mohamed (South Africa)