The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Serta Perfect Night Genesee Firm Mattress / Defective mattress has large lumps

1 504 Winters LaneCatonsville Maryland, United States
Contact information:
Phone: 410-869-4900

We bought this mattress on 4/25/07. We spent most of the
summer in our vacation home in Ocean City. Even so, this
past Fall we noticed not small, but large indentations (lumps)
in the mattress. They continued to get worse. My husband,
Bill Anderson (billanderson48@comcast.net), sent you an e-mail on 1/16/08 which you acknowledged. You then requested a copy of the proof of purchase which we faxed to you on 1/18/08. We heard nothing. My husband followed up with an
e-mail on 2/4/08 and another 3/28/08.

I am starting over. We need someone to come look at this
mattress asap. Thank you. My phone # is [protected].

Post your comment