Sears reviews & complaints 1
View all 2933 complaintsSears - customer service / non-delivery
We ordered a shed over 7 weeks ago from Sears. The first week they said it would take a week and would be there to be picked up next Friday. We show up and there is problem locating it. So I ask a man who said he was the manager, but who was not, if he could call the Jacksonville warehouse. He answers back very rudely No, so I ask him if he can check on the computer, again, same response from him, No ! I'm a combat infantry vet standing 6' 2" 240 lbs. he's all of maybe 5' 6", or 7" But I'm a easy going Christian man now. By the way his name is Glen Mekel.So he promises us it will be there next week. We come back next week, no shed, more excuses, another promise. Next week the same. Keeps going on, 4th week I walk with a assistant store manager, Rose. She finds out it was canceled, se she re-orders it for us and swears it will be there next week for us. Well guess what ? You got it. So week 5 comes, no shed still, so I call and talk with store manager Norma, who gives me that same story and reorders it and gives us the same promise. I also asked about Rose, (the other assistant manager I talked to) well she no longer there. I don't know, but I think she quit, because of all the complaints against Sears. We just want the shed, that's all. The way they have treated us is unacceptable. Yet, they seem to think it's ok to keep making promises and braking them. Also I don't think any discipline was handed down to the rude man in delivery that lied to us.
Sales Check # [protected] Store #01006
Ringing Associate # 4317 Transaction # 8308 Register # 009
Amount $264.99
Latest Sears Reviews
Duct cleaning Kenmore refrigerator model number 79572595711 serial number 907kr00362 A replacement front end washer that was approved per our protection agreement and delivery continued to be delayed Sears master plan protection Kenmore Washer/DryerElevating the Voice of the Consumer
At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.
We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.
We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.
ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.
Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.
We have received your comment. Thank you!