SC Parts Group’s earns a 2.3-star rating from 0 reviews and 6 complaints, showing that the majority of classic car enthusiasts are somewhat dissatisfied with their parts and service.
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paid and not received my parts
Three months ago I ordered a hood cover for Jaguar E-Type in SC Parts Group.
I gave my credit card details to confirm my order and I have not received the order .
Every day I send emails to ask to my order and they say that it's coming.
They don´t cancel the order, don´t return the money and I don´t have the part.
I do not recommend this company
They are liars
Very very bad service !
parts supply for ah sprite
Request for parts for AH Sprite
28/8 Requested parts. 4 x valve seat inserts, 2 x gearbox interlock WASHERS.
30/8 Requested amount paid.
1/11 Parcel recd containing 2 x valve seat inserts & 2 x interlock COLLARS with part nos which have no relationship to the relevant gearbox.
2/11 Email sent re above . CL requested photo of valve seat inserts. Photo sent showing part no. Copy of BMC parts catalogue gearbox page with correct and incorrect parts annotated.
30/11 Request for payment received
1/12 Payment sent - incorrectly as I had already paid for the parts.
To date No correct parts, no refund, no correspondence.
Do they know what they are doing?
STAY AWAY FROM THIS COMPANY
We are a Belgian company that rebuilds engines. We did business with SCparts for years. Unfortunatly we don't know what is happening now. They lie, they scam, take money from your creditcard for things they don't send ... and the list goes one.
This company is one to AVOID. They scammed us for thousands of pounds and we are very anxious to get this back one way or another.
There is a facebookgroup regarding this and we feel this is a good way to get things started to stop them. Join there, spread the word in local internetforums ... do whatever you can so unknowing people don't have go trough this.
Join here: http://www.facebook.com/home.php?#!/group.php?gid=125351960819613
The complaint has been investigated and resolved to the customer’s satisfaction.
Is SC Parts Group Legit?
SC Parts Group earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for SC Parts Group. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Scparts.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Scparts.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for SC Parts Group have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Scparts.co.uk appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with SC Parts Group's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 33% of 0 complaints were resolved.
- The website associated with SC Parts Group sells gift cards, but it's important to be cautious when making a purchase. Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method.
- We conducted a search on social media and found several negative reviews related to SC Parts Group. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Delivery failure
Have two incidents with this company! Three years ago I ordered 12 pistons to my Jaguar. In that case I got the parts, but three different brands with over 20 grams difference, therefore not usable. After returning these they lied for two months about the shipment of new ones, ending up with the info that they could not find new ones. After waiting for all that time, I called SNG Barratt and got 12 new ones the next day! I never got the money back, but succeded in getting some parts instead, though in the end I lost on the deal.
Last Oktober I decided to give them a second chance, even if I suspected that it could go wrong. I needed a very special part, a gulp valve not possible to buy new, and they claimed to have one exchange unit in stock. This was even stated in their parts list! They charged me £ 208 the day after, and I sent my old unit to them. After that the story repeats itself. Only lies and no part. Everytime I call, the part is definitly on it´s way. I have now sent the matter to my lawyer!
Peter
The complaint has been investigated and resolved to the customer’s satisfaction.
I have just had the same from SC parts, they took 2 weeks to send the wrong parts, promises, promises, promises, charged me twice ( overcharged on carriage) and then charged me more money on my VISA a week later for nothing, I asked for a refund, they would only give me one if I sent a copy of my VISA statement !... no chance. I have since spoken to other people in my club, who have had the same experience with them and had to cancel their cards, Now cancelled my card and took it up with VISA direct, much hassle. DO NOT GO NEAR THIS RIP OFF COMPANY, and if you have ever dealt with them ... watch your VISA statement !
Non collection and no return of money
I ordered parts for an MGC and was assured that the parts were available and would be sent the following day. Despite repeated phone calls it took about ten days for the parts to arrive. The parts were for an MGB and not for an MGC This was reported to the company immediately and I telephoned. I was told that the correct would be sent. I phoned several days later to find out where my parts were. I was told that the parts were no longer available. Some 6 weeks later I am still waiting for the parts to be collected and my money refunded.
Despite a number of phone calls, e-mails and a letter to the Managing Director I am unable to get the parts collected or my money returned.
One gearbox bought and payed for. On arrival it was a different gearbox for an different car. I Returned it and they refuse to send me my money back. My Bank is on the matter and the MasterCard fraud section is working just now to full-fill my claim.
Stay way away from this firm!. They lie, charge you for parts they don't send and scam you with mails.
If they have a bank connection, I´ll will get my money back
I have just had the same from SC parts, they took 2 weeks to send the wrong parts, promises, promises, promises, charged me twice ( overcharged on carriage) and then charged me more money on my VISA a week later for nothing, I asked for a refund, they would only give me one if I sent a copy of my VISA statement !... no chance. I have since spoken to other people in my club, who have had the same experience with them and had to cancel their cards, Now cancelled my card and took it up with VISA direct, much hassle. DO NOT GO NEAR THIS RIP OFF COMPANY, and if you have ever dealt with them ... watch your VISA statement !
I had absolutely the same experience with those guys and i´m fighting to get my money (more than 1000$) back since 6 months. The only chance to do this is by Small Claims Court in UK. To do this, you need an address in UK at a local solicitor. If we find enough people with the same experience it might be finacillay ok to go to a solicitor, a single complaint is more expensive than the claimed ammount.
I will call them again about my own situation and mention your also.
Is scparts.co.uk the only web address ? I hope that there is not a similar name with a scam going on !
Doug,
Thanks for your email - sorry I could not be of more help... But really, SC Parts Group are not to be trusted in my opinion. Keep the World informed about the truth about SC parts here and maybe they will notice a change in business activity ! Its about time that they stopped ripping people off !
Items paid for and not received & failed to refund money
SC Parts took my bank card details and charged my card for the goods I ordered. They promised delivery next day and indeed I paid for the next day service.
I never received the goods from SC Parts and now I have lost over £2000 and having to go to court to recover this.
I have heard the same stories now from many people who dealt with SC parts group. They once had a good reputation but now they are apparently a company to avoid, making promises and in my opinion giving false information.
Avoid SC Parts is my advice !
Well - it has been weeks for me now and SC Parts Group still have not sent my parts or refunded me the money. I've had other emails from various readers here - all saying the same - so its best that all people get together here to tell the truth about them.
Now more that one Month and I still am owed a lot of money by this firm... TO ALL who think about using them - DON'T !
Definitely the worst company I have ever tried to buy car parts from in over 50 years in the motor trade. DO NOT HAVE ANY DEALINGS WITH THEM.
If they told the truth it would be accidental.
Had to use PAY PAL to get money refunded.
I wish I had read the reviews on SC PARTS GROUP before ordering from them.
I hope they go out of business soon.
Ordered brake kit from UK office. Supplied wrong part, returned personally. Then told I would have to wait for refund until they return the part to German office. Have contacted credit card company for refund. Note UK office does not hold stock, it is only a small office, not a warehouse.
SC Parts have also let me down with a starter, twice. The first issue involves a starter sent to FL and then returned b/c of a missing Suite # in the address. SC Parts claim to have never received the part back from DHL. I purchased a second starter that they promised would fit the MG based on the serial #, year and all the data they requested and I supplied and the starter DOES not fit. I agree with the other unhappy clients, that once they have the $$$, let the chips fall where they may. They will not refund a penny, nor wiill they make the effort to provide a partial settlement to at least appease a customer. I think their motto is "Get the Money and then let it ride"
Bought a lot of parts for my healey and always been good, the guys are always happy to help and always have time for them at shows like the goodwood revival, festival of speed, they also try to find parts that nobody else would,
Hi, I ve been working with SC Parts for quite while, at least three restorations. And apart from sometime pretty good prices I must say that I liked the catalogues, the quality and the availability of parts. Well, sometimes the parts took a bit longer than promised, but I always got them. It should be common sence that let's say the upholstery for an E-type in an unusual colour is not a stock item. And if it takes even a few month to get hands on it, well at least I got it. Ask the Facel Vega drivers if they get any of their parts online or on the phone.
I have had nothing but good service from this company. Yes, some of the items seem to be slightly more expensive than other suppliers, but they have always delivered on time and parts as requested. They have never taken money before the order was sent, only one small complaint, it took seven weeks to refund for a Clutch that I ordered incorrectly, so that was partially my fault..
I
Paid for goods I deperately need, took the money, no sign of the parts. Waste of time and money.
I asked them for a front screen seal for a jaguar xj6 series 1, they said that there was only one for the car, i spent 8 hours trying to fit it then gave up, phoned xj restorations for advise, they said there are 2 seals and to get it from sng barrett, i then fitted the new one in 2 hours, they were not interested in anything I had to say when I called sc parts back, they are a bunch of idiots, i would avoid them like the plague, the dirrerence between them and sng are like night and day, i will never have any dealings with them again no matter how desperate I am, seriously avoid them.
I've never ordered from them but judging by their Internet behaviour (they are spammers) I'm not surprised at these complaints.
I get a wrong part, and was in a hurry to have the good one, I paid again for the good one and send back the other, after 3 month, I still wait my refund... and of course no answer to my mails
Overview of SC Parts Group complaint handling
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SC Parts Group Contacts
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SC Parts Group phone numbers+44 129 384 7200+44 129 384 7200Click up if you have successfully reached SC Parts Group by calling +44 129 384 7200 phone number 1 1 users reported that they have successfully reached SC Parts Group by calling +44 129 384 7200 phone number Click down if you have unsuccessfully reached SC Parts Group by calling +44 129 384 7200 phone number 0 0 users reported that they have UNsuccessfully reached SC Parts Group by calling +44 129 384 7200 phone number
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SC Parts Group emailsenquiries@scparts.co.uk100%Confidence score: 100%Supportterry@scparts.co.uk94%Confidence score: 94%sales@scparts.co.uk80%Confidence score: 80%salesnonewsletter@scparts.co.uk79%Confidence score: 79%scparts@scparts.co.uk77%Confidence score: 77%
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SC Parts Group address14 Cobham Way, Gatwick Road, Crawley, England, West Sussex, RH109RX, United Kingdom
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SC Parts Group social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all SC Parts Group contacts
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