Santa Barbara Bank and Trust / Tax refund never received!
I never received my tax refund from 2004. Apparently, SBBandT sent it to my bank, where it was rejected and then sent me a check in which I never received. At that point they never made an effort to contact me. I have been in contact with the IRS and my bank over the last two years trying to track down the "lost" money. Finally the IRS found it. Since that time last year I have been relentlessly calling this bank, getting filling out documents, getting them notarized, and faxing, with no resolution in sight. I have done everything they have asked and gotten nowhere. I spend hours on the phone with them, put on hold for over 20 minutes in a clip, I have left an infinite number of voicemails when I can finally get a the "right" contact. I am beyond frustrated with these people, yet I have been nothing but hospitable. I have spent months trying to work this out within the company, threatening to contact BBB, but they do not care. I have no where to turn; cannot get MY money. They give me the run around each and every time I call and for a while I thought it was a scam because they are so unprofessional. I wait for call backs everyday. In particular, a woman by the name of Ruby, has been extremely rude and refuses to call me back. I have yet to even raise my voice with these people who claim to have such great costumer service. They have promised to overnight me the money time and time again. This situation is ridiculous and infuriating. I am appalled.