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SalesForce.com / billing/support

1 MI, United States Review updated:

Salesforce is very sneaky in presenting their service to the business public. Their billing is deceptive; although they quote monthly pricing, you'll get a bill in advance for the first year. In fact, they'll tell you they don't have monthly billing frequencies; minimum is quarterly. If you try to change the billing frequency you'll get billed in advance for the next quarter plus. They try to get as much money from you as possible, in advance. If you try to change the number of active seats be careful. Your account exec will dummy up and act as if they don't know what you're trying to accomplish. The best thing to do is stay away from them. They'll try to use strong arm tactics to collect from you; a company out of the east coast, AMS a collection company. I've been in business many years and have never run across a company like Salesforce.com.

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Comments

  • Da
      15th of Jul, 2009
    +1 Votes

    I strongly agree with your advice. These guys are dogs guarded by geribals. AVOID DOING BUSINESS WITH SALESFORCE.

  • Cr
      11th of Aug, 2009
    -1 Votes

    Salesforce.com offers monthly billing, but at list pricing. If you want a discount monthly payments are not offered.

    Salesforce.com is also continually ranked as one of the most ethical companies in the world so I strongly disagree.

  • Ny
      14th of Nov, 2009
    0 Votes

    Totally agree. salesforce.com engages in deceptive billing practices. Watch our for their automatic billing renewal, even if you want to cancel the service. You know what they say - automatic billing was buried in the Terms of Agreement (EULA) when you signed up for the free service to try the software the previous year. That's right. When you purchase your seats nowhere does it say anything about automatic renewal. Nor does the sales guy mention it in any of his emails, on the phone. Nor when you receive your confirmation does it ever mention automatic renewal.

    The platform is a mess and sales guys are sharks - only contacting you when they want to sell you more. But if you ask any kink of question, they play dumb and say you can find the answer online. Bad company.

  • Sa
      28th of Mar, 2010
    0 Votes

    Their billing practice is absolutely horrible. I signed up, but never used it, and wanted to cancel BEFORE the beginning of my service date. They ignored EVERY single attempt of mine to cancel, continue to send invoices, and are now trying to collect from me for the entire year!! I did not use their damn service not even ONCE during their service period.

    Canceling is hopeless. This is total BS. I am reporting them to Attorney General, BBB, Consumer Rights, everyone.

  • Ga
      26th of Jul, 2010
    +1 Votes

    These comments are ridiculous.
    Who expects to get out of a contract because they "never used it"
    After your initial contract is up you can walk anytime.
    Geribals? seriously?
    Their contracts are very straightforward.
    I enjoy working with salesforce and their platform is the best, hands down.

  • Di
      27th of Oct, 2011
    0 Votes

    I've had a similar bad experience with salesforce. At the end of my contract, when it was time for renewal I said over the phone and in writing to my sales rep and the renewal desk, that we would not be renewing. I still received an invoice and told by the billing department that I must pay. Whatever... Their strong arm tactics are going to hurt them in the long run.

  • Ll
      29th of Mar, 2012
    0 Votes

    These guys are very difficult to work with, but ultimately i cant really find anything better, ive been around the block, if they were more straightforward and were an "easy in, easy out" org like basecamp they would own the market and their reputation would be flawless.

  • Ih
      13th of Jul, 2012
    -1 Votes

    Salesforce have very rogue practises and the renewal scam is shocking. Other CRM systems all offer month to month pricing and no contract fees. The only reason to continue with salesforce is because you are in contract otherwise move over to Capsule CRM or other - much better service and application. So far my queries back to Salesforce just get met with a 'you are in contract' - yes - but only because you automatically renewed. Absolute Rogues

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