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Ross Dress for Less / customer service is a punishment not a help.

1 640 Concar DrSan Mateo, CA, United States Review updated:
Contact information:
Phone: (650) 574-7720

On Fri 8/8/08 I purchased a slip cover for my couch.Well it was too short. So on Sun 8/10/08 I went to exchange it. When I walked in the store I spotted the "Customer Service" Kiosk. I walked upto it with my bag and a really rude dude in his stupid LossPrevention shirt, told me that I had to get in the line. Y'know the one that goes all the way back to the end of the store. I asked why and they said it was in all fairness to the customers. So to the back of the line I go.. 33 minutes (yes, I did count them) went by and I finally get to the front of the line, only to find out(by Big Rude Dude) that the register that opened was for "Purchases Only" I needed to wait for a spot (1of 2) at the "Customer Service" Kiosk to be opened..So, I had to let the person behind me go in front of me.. The next time a resgister was opened, the Cashier, shouted out, "Next Person in line for Purchases only". So again I had to let the person behind me go ahead. Then the next line that opened up, the guy I had to let go ahead of me, because it again was a purchase only, felt so bad..He offered to let me go, but I had to explain that I was being punished a because I had an exchange.. How is the in all fairness to the customers? Yes, I agree that the purchasing customer gets benefit from this New Corporate Policy. But why should Refund/Exchange customers have to be humiliated having to let the person behind you go ahead.. Fairness to ALL customers would be, Having ALL Registers Do PURCHASES/EXCHANGES/REFUNDS..You know like Mervyns, Sears, Nordstroms, Macys.etc...What Stupid fool in Corporate thought this up? I have now vowed never to shop there again..And believe my sister and I browsed the store almost every week. And we have decided to recruit customers to BOYCOTT ROSS. I am contacting all the news stations with this story and if I get one to be interested I am going to show them this site and hope they investigate Ross and there Comunistic Policies..Basicallly they are rudely telling us, while laughing in our faces, to shut up and conform. I do not conform well.
Disclaimer- I am not a violent person, nor would I ever suggest that Anyone react with violence..Okay? Sorry, just had to cover my... Thanks for listening. And No I don't leave my clothes in the fitting room, my kids don't run around breaking everything (they would rather be dead than seen in Ross). And I actuall put stuff back on the hanger even though I didn't take it off ( a little OCD about that) Thanks again..Sincerely, but Seething

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  • Ha
      22nd of Aug, 2008
    0 Votes

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  • Al
      29th of Sep, 2008
    0 Votes

    I agree, the way you were treated at that store is horrific. However, I can assure you that is not a new policy. Now a days all registers can do returns/exchanges/purchases. The only exception to this is if the register JUST opened as the tills do not have enough to process cash returns. If I were you, I'd contact the district manager (which actually would most likely be corporate directly since they are located near you) and filing a complaint.

  • Sa
      14th of Oct, 2008
    0 Votes

    I agree with Julianee and disagree with ross supervisor's comment.
    I went through the same frustrating situation yesterday.I walked in Ross stores at the loop, Kissemee, FL to return my short which was small in size.When i walked in there was no customer service board which i can follow and the register which was taking care of returns was lit off.
    I went to the next register which was purchase only assuming they are taking care of return.After waiting for 40 minutes in line because of an old lady who was damn slow with the purchases, i got to know that i have to go to the counter which is number 1 counter and light is lit off.
    Old lady asked the lit off counter register lady ' Virgin' to take care of me next but one other customer started complaining about me coming in between the line.Now what is my fault ?There was no customer service board + counter light is switched off as if it's her time is up.I was asked by line manager to go back in line and wait for my turn again.
    I talked to the asst/ manager on the spot after that and she agreed that this is common complaint .That means nobody is taking care of it?Nobody?
    I have left 3 voicemail with David Clark, district manager and waiting for a good response.
    And on the comment above from Ross supervisor not all counters are refund.You can talk to Ross store @ The loop, Kissimee, FL.--Sam

  • Hu
      23rd of Feb, 2010
    0 Votes

    your kids would rather be dead than seen at ross... the ungrateful brats should be happy they have clothes and dont live in darfur

  • An
      11th of Mar, 2011
    0 Votes

    Um, if you're humiliated by that, then I feel really sorry for you.

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