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Rent a Center / manager

1 166 Sunrise Center Rd.Zanesville, OH, United States Review updated:
Contact information:
Phone: (740)453-3223

My daughter rented a tv. They called and asked for payment asked them to wait for 2 days when she got paid.
This was on Thurs. Her daughter got sick and she had to take her to the ER 2 days later which was Sat. 11/24,
while she was gone the manager called and spoke to my 73 year old mom with no respect. He told her he wanted the tv.
She told him she couldn't let him go get it because there are dogs in the basement (this is where the tv was).
He told my mom that he would bring the police and have them shoot the dogs. Now, this is very unprofessional on a
manager's part. He also said he didn't care who was there it was HIS and he wanted it back. This is NOT his it belongs
to the rental agency not him. He also told her other things and wouldn't let her say a word. When she did try to say
anything he totally ignored her and continued to talk over her. He was taking it out on her when she had nothing to do
with it. Then Tues. my sister called the costumer service, they put her in touch with the district manager and she
left a message for him to call her back. She never heard from him. So, today I called 11/29 and spoke with a woman
give my mother's, daughter's, and sister's name. She then came back and said that the district manager tried to call
a few times but the phone rang in busy. That was a lie, no one has been on the phone due to waiting for his call, then
she hung up on me. I called back and said that I wanted to speak with someone and I told her I had gotten hung up on and
she did it again. I have already contacted the BBB, the FTC, and the Attorney General and waiting on a reply.

Br
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Comments

  • Br
      29th of Nov, 2007
    0 Votes

    My daughter rented a tv. They called and asked for payment asked them to wait for 2 days when she got paid.
    This was on Thurs. Her daughter got sick and she had to take her to the ER 2 days later which was Sat. 11/24,
    while she was gone the manager called and spoke to my 73 year old mom with no respect. He told her he wanted the tv.
    She told him she couldn't let him go get it because there are dogs in the basement (this is where the tv was).
    He told my mom that he would bring the police and have them shoot the dogs. Now, this is very unprofessional on a
    manager's part. He also said he didn't care who was there it was HIS and he wanted it back. This is NOT his it belongs
    to the rental agency not him. He also told her other things and wouldn't let her say a word. When she did try to say
    anything he totally ignored her and continued to talk over her. He was taking it out on her when she had nothing to do
    with it. Then Tues. my sister called the costumer service, they put her in touch with the district manager and she
    left a message for him to call her back. She never heard from him. So, today I called 11/29 and spoke with a woman
    give my mother's, daughter's, and sister's name. She then came back and said that the district manager tried to call
    a few times but the phone rang in busy. That was a lie, no one has been on the phone due to waiting for his call, then
    she hung up on me. I called back and said that I wanted to speak with someone and I told her I had gotten hung up on and
    she did it again. I have already contacted the BBB, the FTC, and the Attorney General and waiting on a reply.

  • Ma
      16th of Jul, 2009
    0 Votes

    Yes Rent A Center is terrible, we have paid $2, 700.00 for a TV that is not worth $1, 000.00 and they call you with such disrespect, then when you walk into the store they ty to be friendly. They are a rip off, like the Good Times song goes "easy credit ripoffs." Magic Johnson should really re-consider backing them because they do not do anything for the community except disrespect them. I had a partial payment and turned me away and called one of my references the next day, is this ridiculous or what? If you are in Charlotte, NC do not use their Rent A Centers, I can tell you some stories about at least 3 locations here. The worls has come to letting merchants do what ever they want to the consumer. We as consumers need to stand up and take back what rightfully belongs to us, good customer service because if we do not buy they do not make any money. The well off get whatever they want and pay little or nothing while the regular people get the bad end of the stick and we pay for everything!!!

  • Re
      21st of Aug, 2009
    0 Votes

    Rent a center on eastway in charlotte, nc gave out my personal information to an ex that was not even a reference on my account. Those idiots were tricked when they called to verify my previous residence, she apparently asked them for my current address and "Rick Salituro" (Manager who should know better than to break the law) gave it to her. He told me it was ok if he it was ok to give out that information if she asked...yea right Rick...maybe you need a job that doesn't require common sense. Anyway the ex is a stalker and she destroyed my personal vehicle and company vehicle. Yes she is guilty for her actions, but she wouldn't have had action if it had not been instigated by rent a center. He then calls the legal department (customer service) and gives me a ### line about he talked to legal and its perfectly ok to give out that info...WAY TO GO RENT A CENTER!!!

  • Ve
      9th of May, 2012
    0 Votes

    well we had went to rent a center on rosville blvd in chattanooga tn we rented a tv well neways we moved and we gave them our new address and all and a lady we used to live beside went into the store and tod them we had pawned the tv which we didnt! so they called us and said bring in the tv we said ok well bring it by 5 so we took them their tv that day to make a long story short before we returned the tv the lady i lived by Asked them if they had my address n number and he said yes but i can get in alot of trouble dont say were u got it from and for u givcing us info well knock off what u owe us which was 100$ and give u 25$ off ur new computer she said ok so i get a call from her a week ago she told me my address n everything and today i finally asked her where she got my address and number becuase it was driving me crazy she said rent a center she knew what i had rented from there when payments were due how much i owed and said she spoke with the manager 2 times! welll my husband called today and the DM is in tomorrow i hope we can get to the bottom of it because i dont think their allowe3d to give out info to someone they dont even know ecspecially when their not even on or reffrence list and they called the pawn shop to see if our tv wsz there and it wasnt of course because we never pawned it she lied to them to try to gedt info outta them so she could find me and they gave her all our info

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