Reiman Publications / poor customer service
Dealing with this company has been a nightmare to say the least.
I ordered a subscription as a gift for xmas 08. I ordered it around the end of Nov 08 and am still dealing with it today 2 months later.
First, I used a susbscription card from the magazine- it was one price. Then when I called - It was another price. Then later when I got a thank you for your subscription card in the mail it was another price. When I phoned I was given yet another price. After 4 different prices... I demanded to know the total. They admitted their error and gave me the cheapest price.
Then...The real problems started. First they claim the cc # was incomplete so the transaction didn't go through. (that took 2 weeks for me to find out) Then when I gave it again, they assured me it went through and was accepted. But later I noticed it was never charged to my CC. The third time i called to ask when this was going to be charged to me CC... they informed me my order got cancelled - with out notice. I never would have known this if i had not been constantly looking at my CC balance online and calling them.
Now they have reactivated the account and they are going to bill me. Can't wait to see how that is going to turn out based on other complaints here.
IF you have to deal with this company, take note of who you talk to & take as much info down as you can. Keep all emails and or notices/letters.
Know that they are a division of Readers Digest, and that the only real help and info I got came from the Readers Digest office - NOT Reimans.
Also, know they can't use any kind of gift card, and a lot of the 1800 numbers they have to "help" you - Don't work from Canada. Fustrating dosen't even begin to describe it.
Never ever again!!
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