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Reiman Publications / poor customer service

1 United States Review updated:

Dealing with this company has been a nightmare to say the least.

I ordered a subscription as a gift for xmas 08. I ordered it around the end of Nov 08 and am still dealing with it today 2 months later.

First, I used a susbscription card from the magazine- it was one price. Then when I called - It was another price. Then later when I got a thank you for your subscription card in the mail it was another price. When I phoned I was given yet another price. After 4 different prices... I demanded to know the total. They admitted their error and gave me the cheapest price.

Then...The real problems started. First they claim the cc # was incomplete so the transaction didn't go through. (that took 2 weeks for me to find out) Then when I gave it again, they assured me it went through and was accepted. But later I noticed it was never charged to my CC. The third time i called to ask when this was going to be charged to me CC... they informed me my order got cancelled - with out notice. I never would have known this if i had not been constantly looking at my CC balance online and calling them.
Now they have reactivated the account and they are going to bill me. Can't wait to see how that is going to turn out based on other complaints here.

IF you have to deal with this company, take note of who you talk to & take as much info down as you can. Keep all emails and or notices/letters.
Know that they are a division of Readers Digest, and that the only real help and info I got came from the Readers Digest office - NOT Reimans.
Also, know they can't use any kind of gift card, and a lot of the 1800 numbers they have to "help" you - Don't work from Canada. Fustrating dosen't even begin to describe it.

Never ever again!!

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Comments

  • Tr
      11th of Feb, 2009
    0 Votes

    I have been trying since October, '08 to get a refund for a subscription that I cancelled. It was for Light & Tasty/Healthy Cooking. I have called three times and e-mailed twice and have received nothing from them. I now feel that contacting the Better Business Bureau of PA is the next step. I would like immediate response from them, along with a check in the amount of $19.00 and change. Having to wait this long for a refund is ridiculous.
    Trudy Van Osten
    15 Scenic View Lane
    Lehighton, PA 18235-9369

  • An
      20th of Mar, 2009
    0 Votes

    This company is unbelievable. They invoiced me for a magazine that I never ordered, never received, and never even heard of. I've been in contact with them, with the regional BBB, with [redacted]s, and plan on going to the ftc. Although I haven't fallen for their scam, I find it outrageous that it's "ok" to bill me for a product I've had nothing to do with.

  • Si
      13th of Dec, 2010
    0 Votes

    I essentially had the same experience as Andrea - got a bill for a subscription to a magazine I never heard of, and certainly never ordered. I called them and gave them a piece of my mind the minute I got the bill and told them not to send me any more bills or any magazines, I wasn't going to pay them, and what sort of scam were they pulling. I immediately filed a complaint online with the FTC and I also e-mailed Readers Digest, who apparently is the parent company of Reiman (I had a subscription to RD so I suspect these Reiman creeps got my address from the RD database). I told RD they should something about this deceptive practice as it was just tarnishing the good image of Readers Digest.

  • Fr
      12th of Oct, 2012
    0 Votes

    Frances Fincher
    I too, have been drowning with magazines, never ordered, Readers Digest, I keep
    getting billed, no phone number to complain to or request them to stop sending any more. no response from Reiman Publishing no phone a waste of my time for sure. If I want a publication I will buy it from the store.

  • Kr
      15th of Oct, 2012
    0 Votes

    Hello Frances. I work for Reader’s Digest in Customer Care and I just came across your post.
    Since you do not mention if you reside in Canada or the United States, here is the contact information for both countries:
    For Canada
    1-800-465-0780
    customer.service@readersdigest.ca
    For the US
    1-800-308-9281
    customercare@rd.com
    One of our agents will be most happy to assist you.
    Krystal

  • Bo
      8th of Jun, 2016
    0 Votes
    Reiman Publications - Charged me twice for a publication
    Reiman Publications
    United States

    Reiman publications charged me twice for a cookbook that I purchased over a year ago. I cannot find the cancelled check. They have called my home harrassing me constantly. I have now received a nasty letter from North Shore Agency explaining that we continue the harrassing phone calls and contact. They also suggest that I should "govern myself accordingly" as they are very good at what they do and will recover the money (30.99). Certainly this amount warrants consistent harrassment to collect. Both of these companies are relying on the fact that the bill will get paid just to aleviate the harrassing phone calls and contacts.

  • Lu
      18th of Aug, 2016
    0 Votes
    Reiman Publications - Cookbooks
    Reiman Pulications
    United States

    I ordered one cookbook and find that I am now getting regular mailings from the company for additional books that I do not need. I tried to get a phone number to contact them and I could not get one from Directory Assistance. I have returned two previous mailings and really don't need any more.

    Lucy Larson
    Bonita Springs, FL

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