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REC Warehouse / customer service/pool

1 Charlotte, NC, United States Review updated:

I bought a 18x33 above ground pool 6 yrs ago and paid over 6000.00. The first liner I had for only one month and had holes in it
to which they tried to say it was my fault. they did relace it with one that they wanted to give me and that to had holes in it so they "patched" it. I now have two little rusted holes going from the outside in that punctured the liner and begun to leak. When I called them they asked me if I mow rocks, i said no i mow grass and he laughed and hung up on me. i called back and he acted as if he didnt
do it on purpose. He put me through to another person and he said for another close to 400.00 he would order the side panel and another liner and that it would take 3 weeks. Its been 4 months now
and all they are doing is giving me the run around.

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  • Ko
      25th of Feb, 2010
    0 Votes

    That sounds just like my experience with them. I was forced to order a part, Turbo Jet Valve and after 3 months with a whole in my pool I finally had to keep calling them to get them to finally ship it.

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