Having experienced rebath first hand, I understand how you could find yourself in that terrible position, oh how I understand ! !
By the sound of your report you seemed to have experienced that which I did. You sensed no dignity, no integrity, no human decency. More so, you seem to have found a cutthroat attitude of people lusting for money at apparently ANY cost. After my injury they LAUGHED at me over the telephone, twice! What sort of people laugh at those injured, never mind those people allegedly injured by their negligence? I am a disabled Veteran over 70%, Honorably discharged and am a sober, respected, law abiding citizen. I don't harm people, unlike others in this world.
I wonder if other people who complain about rebath are elderly, disabled, or in some way vulnerable to hungry sales people? I hadn't thought about that.
I am so sorry that you became soiled by that group of "people". In my layman's view, I hope that you visit your state agency's offices in person if telephone calls are not returned. I wouldn't leave without answers unless asked to leave. I hope that you don't speak about your efforts with anyone until you've met with legal counsel and that you follow counsel's advice to the letter.
Have you considered contacting local tv news stations or local newspapers? Would your state senator assist you?
One last note, Sewanee, after you've been bullied and cajoled, and after whether you've obtained satisfaction or were beaten down as was I, expect to be bothered by a WAVE of telephone solicitors. Do I charge that rebath in Boise unleashed those solicitors? No. I can't make that charge without proof which is impossible to obtain without law enforcement or private investigation. My disability pension won't permit a private investigator and lawyer to look into those calls. The calls come from Boise and surrounding areas where which business is located?
Do I feel that they are responsible? Permit me to say that the coincidence is uncanny. The calls did not stop until I changed telephone providers and used their free service which blocks any caller but those I enter into a list of authorized callers. The telephone went silent except for loved ones calling. Of course, my number had been added to the federal donotcall list. That hadn't stopped them.
In that way, and if someone at rebath was responsible for the thousands of calls, I beat them at that and I love it !
Based upon my personal experiences with rebath, my personal opinion is that they are unscrupulous bullies without souls or moral compasses.
I am a gentleman and that's as frank as I'll be; not as blunt as they deserve but I won't intentionally or knowingly offend an innocent party or denigrate myself by defining them with strings of the most explicit, richly earned profanities.
I am SO sorry that you were apparently harmed by them. I'll pray for you.
ps, the photo attached indicates the hole made when the right, upper portion of my body fell into the crawlspace access left open by the rebath contractor. That ruined my left knee, still ruined today, when my leg folded behind me and I cracked a rib when my side fell on the edge of the crawlspace opening. Did rebath or their contractor at the VERY LEAST repair that? NO. NO! Was there so little as an apology? The contractor scattered like a scared rat fleeing consequences.