Property Improvement & Maintenance Services Ltd / Plumbing
Aka The DEO Fulham Plumbers
Monday morning: Company was contacted regarding a blocked toilet. An "engineer" came around and spent less than 5 minutes working on the blockage. He said it had been fixed and gave me his phone to speak to the company's operator. Given the short time he spent working on the problem, and reluctance to answer any of my questions, I asked whether they offered any guarantee that the job was performed properly and that the problem was fixed, whereby the operator told me that the "engineer" claimed the problem was fixed, however should the problem persist in a few days I could of course call them up and they could send someone back.
Thursday Morning: Called company up and told them that after Monday's visit the toilet was still blocked. They told me they could send someone again but at no point did they advice or suggest that this would be a chargeable service or provide any quote for a second visit. The same "engineer" came and spent another few minutes unblocking the toilet. After this visit, they made another charge of the same amount to my card, which they must have had on file, without my authorisation. The "engineer" claimed that the blockage he had now looked at was completely unrelated to the problem on Monday and therefore this was not a matter or rectifying an incomplete service, to which we of course disagreed, especially based on the conversations I had had with the operator, both on Monday after the first visit and on the phone to book the second visit.
After numerous calls and emails, the company, whilst claiming to have a record of all conversations, refuses to provide me with a confirmation of what exactly was said on the phone which could explain the source of any misunderstanding by either party. I as a customer was clearly mislead by their representative and the company made an unauthorsied charge to my account. This is unacceptable. On top of this, they have been extremely rude and unprofessional to deal with and I would advice anyone to stay away from using their services.
Company operates as "the DEO Fulham Plumbers" however they are not based in Fulham but in Kent, operating with what appears to be a fake Fulham address on Google, which is another way of misleading customers.