Prada reviews and complaints 1
View all 161 complaintsPrada - misrepresentation
Complaint regarding e-ciggerette. I called and cancelled my order less than 5 minutes after pushing submit. They told me that I need to read the terms and conditions. I responded that I did and they stated product was already being shipped. Remember I called them less than 5 minutes after pushing submit. Erin D. responded, I'm sorry we are too fast for you. Exact words. I asked to speak to a supervisor and she refused to transfer. Stated she was the supervisor. Mis-representation, therfore breaking agreement. I asked to talk to her boss and she stated she was not going to transfer. Exact words, I guess she owns the company. Very rude. They debited my account for the wrong amount and then turned around and did a reversal for partial when I brought it to their attention. They just broke their terms and agreement for over-charging. She responded by when you recieve the product you need to write down the rma number in which she gave me and return to them and I will pay the shipping and handling. If this is not done within the 10 day trail and it starts the moment you push submit, then your account will be charged $149.90. It may take days for you to get, but that's not their fault. They are running this scam, mailing late, so you won't have time to get it back to them within 10 days. But again, remember, they mailed it when I pushed submit. They mis-represented twice.
The complaint has been investigated and resolved to the customer’s satisfaction.
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ATTENTION: PURCHASERS OF PRADO OR OTHER E-CIGARETTE "TRIAL OFFER" PRODUCTS--We are a law firm with attorneys admitted to practice in Pennsylvania, New York, District of Columbia, Georgia and West Virginia. We have also appeared in matters in California, Florida, Texas, Illinois, Ohio and elsewhere. We are interested in hearing about potential wrongfully charged credit cards or debit cards arising from the purchase of "trial offer" e-cigarette products which were supposed to be mailed to the buyer for $0.00 plus $9.95 or $14.95 for "shipping and handling". We understand from this board and other sources that purchasers of the $0.00 "trial offer" were subsequently charged $149.90 and then $69.90 every month for e-cigarette cartridges they did not believe they had ever requested. We may be able to represent you in a lawsuit against the responsible parties. There would be no fee to you unless there is a recovery. Please contact me at the email address indicated to discuss your potential claim. jonathan@steelcitylawyers.com