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Shipping and customer service
I purchased an item and needed it asap. Their regular shipping times were 3-7 business days. I needed the item quick and chose 2nd day thinking this would expedite the shipping and of course get my item to me faster than the 3-7 day delivery estimate. I paid 150% more for this shipping method. Turns out they sent is normal ground post through UPS from a supplier near me. When I found out where it was shipping from and looked at UPS normal shipping estimate page. The estimate for regular shipping was 3 days. Plumbingsupply.com did not expedite anything. I paid for it and they did not provide that service to me. They are refusing to refund the extra shipping fees. This is deceptive practices and this company should not conduct business in this manner. AVOID PURCHASING FROM PLUMBINGSUPPLY.COM THEY ARE DECEPTIVE!
Shipping expenses
Purchased two small fittings from www.plumbingsupply.com and they charged me $15 for shipping! The total cost of my order was $7 the product itself and $15 shipping fee! Are you kidding me?
When I contacted Plumbingsupply customer service they said that it was not their fault and that they did not decide how much it would cost to ship anything. Very poor service. They should warn their customers about these charges!
Plumbing Supply simply refuses to take responsibility for its mistake and want to charge me for its error
I ordered a replacement flush valve for an old Elger. The model was Murray. I entered the required information into the order forms on the website, and Plumbing Supply sent me the wrong valve. When I called to straighten the issue out, the woman on the phone insisted that they sent me the correct part. However, the valve did not fit the Elger Murray I have sitting in my house. Plumbing Supply refuses to credit the shipping costs and insists on charging a restocking fee when they are the ones who screwed up. After paying to ship it back, I would have paid more in nonrefundable shipping back and forth than what the valve costs. Plumbing Supply refuses to take responsibility for their mistake and insists I ordered the wrong part.
Plumbing Supply simply refuses to take responsibility for its mistake and want to charge me for its error.
Buyer beware.
We apologize for any problems related to your order. As our return policy clear states, if we've sent the wrong parts we will take care of it immediately, and without cost to you: shipping or restocking. We double check every order before they go out, in an effort to reduce errors, but mistakes can still happen as we are human. So please give us a call as we'd like to take care of this as quickly as possible.
Here's our toll free number: [protected]
I looked at the web site for the Murray toilet and see that they have a picture of the flush valve to look at before ordering, so I do not understand how it could be their fault. You fail to say how it did not fit? Did you ask any questions before ordering? Did you have them come to your house to see what your valve looked like before ordering? If not how could it be their fault that it does not fit your toilet? There are model numbers listed, is your toilet one of those?
Is PlumbingSupply legit?
PlumbingSupply earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for PlumbingSupply. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
PlumbingSupply has registered the domain name for plumbingsupply.com for more than one year, which may indicate stability and longevity.
Plumbingsupply.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Plumbingsupply.com you are considering visiting, which is associated with PlumbingSupply, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for PlumbingSupply have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
PlumbingSupply website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Plumbingsupply.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- PlumbingSupply protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- Plumbingsupply.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
These guys are nickel and dime fools
DO NOT BUY FROM THESE GUYS. First they sell parts that are not genuine but ‘similar to…’ i.e. Kohler etc. parts. The ‘similar to’ parts do not fit and also leak. When I sent it back they said it was not defective even thought they never installed it themselves on a Kohler to find out. My plumber has installed hundreds if not more of these parts, I think he...
Read full review of PlumbingSupply and 6 commentsOverview of PlumbingSupply complaint handling
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PlumbingSupply contacts
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PlumbingSupply phone numbers+1 (530) 891-6143+1 (530) 891-6143Click up if you have successfully reached PlumbingSupply by calling +1 (530) 891-6143 phone number 0 0 users reported that they have successfully reached PlumbingSupply by calling +1 (530) 891-6143 phone number Click down if you have UNsuccessfully reached PlumbingSupply by calling +1 (530) 891-6143 phone number 0 0 users reported that they have UNsuccessfully reached PlumbingSupply by calling +1 (530) 891-6143 phone number+1 (866) 325-2960+1 (866) 325-2960Click up if you have successfully reached PlumbingSupply by calling +1 (866) 325-2960 phone number 0 0 users reported that they have successfully reached PlumbingSupply by calling +1 (866) 325-2960 phone number Click down if you have UNsuccessfully reached PlumbingSupply by calling +1 (866) 325-2960 phone number 0 0 users reported that they have UNsuccessfully reached PlumbingSupply by calling +1 (866) 325-2960 phone number+1 (530) 891-6428+1 (530) 891-6428Click up if you have successfully reached PlumbingSupply by calling +1 (530) 891-6428 phone number 0 0 users reported that they have successfully reached PlumbingSupply by calling +1 (530) 891-6428 phone number Click down if you have UNsuccessfully reached PlumbingSupply by calling +1 (530) 891-6428 phone number 0 0 users reported that they have UNsuccessfully reached PlumbingSupply by calling +1 (530) 891-6428 phone number
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PlumbingSupply emailssales@plumbingsupply.com100%Confidence score: 100%Support
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PlumbingSupply address994 E 20th St., Chico, California, 95928, United States
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PlumbingSupply social media
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