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Pliatrol / Pliatrol Anti-wrinkle cream

United States, Arizona Review updated:
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Buyer Beware- I recently fell victim to a very clever advertisement scam. A free sample of Pliatrol anti-wrinkle was offered online, I paid $5.00 for shipping charges. I received the free sample and I thought transaction complete. Not so, for in a month I received another bottle of Pliatrol which I did not order. I called Pliatrol customer service and was told that according to the free order if you did not cancel within 14 days your order went on automatic and you would be shipped Pliatrol monthly at a cost of $85.00. I was told that this was spelled out when I ordered the free sample. I did not remember seeing this information. I went back and checked online and on the bottom of the page under the heading of Satisfaction Guarantee, after a product description was the contract. It was also written in small lettering. I've learned a valuable lesson!


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N  22nd of Jul, 2009 by 
Agree Disagree 0 Votes
I fell victim to the same scam. I took the guarantee to mean that as long as you returned the unused portion of the product within the 14-day trial period, you would be refunded everything but the $4.95 which you paid for the "free" sample. Wrong! I am out the $85.00 charged to my debit card because they said I was supposed to place a "forgiveness" call to them within the 14-day period to be eligible for a refund. They say that "we may have returned bottles sitting here for days before we open them, so we don't know when they were returned, that's why you have to call." Which just confirms what this product is - a total scam - they must receive hundreds of bottles back in the mail every day - and then they probably repackage the stuff and resell it. Buyer, BEWARE.
N  29th of Jul, 2009 by 
Agree Disagree 0 Votes
I haven't ordered one but I kinda figured that they would charge you going foward if you don't contact them in the time limit they state. I say that because it has happened to me on other products(makeup) that I have ordered in the past and it really made me mad because I didn't need the makeup monthly because I didn't use it that much and one would last at least 2 or 3 months. That being said- I didn't order this yet but I want to know if either of you think the product is worth the $85.00. Did it work for you??How big is the bottle they sent after the trial one? Does it say it has to be used every day to work? If in fact it has to be used everyday then I guess it is not for me as $85.per month does not fit in my budget.
N  30th of Jul, 2009 by 
Agree Disagree 0 Votes
Please look at the fine print really look at it, when you call to cancel they tell you that the 14 days trial start at the time you place the order trhough their web-site and then they take like 10 days to ship the cream to you, by the time it arrives to your home you better try it right their and then and call to cancel or else you are going to be paying for something that doesn't even work. How do you figure that the trial starts at the time you order if you haven't even tried the product shouldn't the trial period start at the time you received the product. This is a scam so please be very careful. I have read the complaints above and thought these people were complaining over nothing. Now I realize i almost fell in to the trap my self.
A  1st of Aug, 2009 by 
Agree Disagree 0 Votes
The same thing happened to me. It never stated the 14-day terms when I initially ordered the product, because I scanned the terms carefully. It is conveniently posted on the website now that they have all their orders in and a month has passed before people get their card statements. They have now charged me twice on one statement for $80 some odd dollars each, and they are impossible to reach by phone or email. Bigtime scam, and I agree, BUYER BEWARE.
N  5th of Aug, 2009 by 
Agree Disagree 0 Votes
Thanks so much for the feedback here. It sounded like a scam to me as well. I figured it was expensive and that it would have to be continued on a monthly basis.
I am just going to contine my Nicole Miller Skin care products. I've been happy with her line for 8 years now why change. Just a little of sagging but no crows feet or wrinkles. I look good for 50, so I am told!!
Thanks again for your comments!!!
N  8th of Aug, 2009 by 
Agree Disagree 0 Votes
Don't bother getting the "free" trial. I agree with the other comments that this is a scam, and I fell victim to it as well. They are not upfront on their website that you are enrolling in a monthly membership or that you have to return the unused portion in 14 days are you will be billed almost $90. I stupidly used my bank debit card, and I just hope i can get a hold of them to cancel before they take more of my money.
A  10th of Aug, 2009 by 
Agree Disagree 0 Votes
I so agree with every posted comment: PLIATROL IS A SCAM!!! You place the order, and the "14 day return deal" is in very small print, & that's when the time starts. And it does take like 10 days to get the product. I did reach them by phone today (after a 30 min wait) & the customer service guy was such a p@#*k!!! I didn't even get any info in my shipment on where to return it to...I had no invoice or anything in my packaging! I too used my debit card & they hit me with 1 month's charge (~$85), which that jerk refused to credit, but I'm not done with them yet. BUYER BEWARE - THIS IS A TOTAL SCAM!!!
A  18th of Aug, 2009 by 
Agree Disagree 0 Votes
We fell for this scam to, we recieved our bottle yesterday and we were charged 85.00dollars today we will contact them tomorrow and let them know that nowhere did it say you only have 14 days to decide weather you like this product it just said try it for the cost of shipping. so after our call to them we will be contacting the Better Buisness Bureau and I hope everybody does the same so we can put these scam artists out of buisness!!!
A  19th of Aug, 2009 by 
Agree Disagree 0 Votes
This is a total scam and fraud. The product is junk and there is no place that they make it clear there is only a 14 day trial or you will be billed $80 something dollars a month. It is so strange to me that the girl in the ad comes from my hometown. I am going out of town and looking this up and I will bet that the same model will come from the hometown that I am vacationing in. I will let you know, meantime this is a total and complete scam. Please do not fall for it. Stick with Oil of Olay. I know from a CEO of a cosmetic company that Oil of Olay is a great product and says what it means. It's not expensive and does the same job with no string attached. Bottom line is Pliatrol is a SCAM and JUNK!!!
A  28th of Aug, 2009 by 
Agree Disagree 0 Votes
Ordered July 29th/ charged 4.95 August 4th/Charged 85.62 August 18th
Did not receive any product what so ever until August 20th. Now I am fighting bank charges, can not use my checking, had to cancel card. Have to show proofs to bank! Thank goodness for USPS Track & Confirm!! Got that proof
A  28th of Aug, 2009 by 
Agree Disagree 0 Votes
It is so sad how these companies believe they can pull these scams on us potential customers. There are reputable products out there that will allow you a sample and will wait on your order, knowing that their product is so valuable that most likely you will order. I tried calling Pliatrol serveral times to cancel. Their call window is only during working hours and I cannot remain on hold endlessly. Twice I tried and they were closed. Twice I tried and was placed on hold and had to disconnect. Once I got through and waited 70 minutes and was disconnected. This company has a true scam operation. I was scammed and hope the word gets out that not all companies allow for true Free Trials. PLEASE BOYCOTT PLIATROL - it's not worth the time investment or the product.
A  31st of Aug, 2009 by 
Agree Disagree 0 Votes
I too have just had the same experience with them as well as a company named Oxidant. They operate the same way. I am going to write/call the attorney general's offices in both Floriday and Arizona to lodge a complaint. Here is the info for Arizona Some Tips on Preparing a Written Complaint. You can file online or by mail. Same for Florida. Let's all do this and maybe these companies will be investigated?

First, make a separate list of the things you want to say. Try to separate your feelings from the facts. Present the events in the order in which they happened using dates whenever possible.
Type or print legibly in ink.
Enclose copies of documents such as contracts, letters, advertisements, sales slips, PROOF OF PAYMENT, warranties, papers or other documents that may support your complaint. KEEP THE ORIGINALS FOR YOUR FILES
Remember that your complaint should describe the event or practice which was misleading to you. If possible, you should state why the practice was misleading. MAIL or DELIVER your complaint to either the Phoenix or Tucson Office:
Consumer Information and Complaints
1275 W. Washington
Phoenix, Arizona 85007-2926
Telephone: (602) 542-5763 or 1-800-352-8431 They both have online forms as well
Office of the Attorney General
PL-01 The Capitol
Tallahassee, Florida 32399-1050
Telephone: (850) 414-3990
Toll Free within Florida: 1-866-966-7226
A  3rd of Sep, 2009 by 
Agree Disagree 0 Votes
I have also had the same experience. I was billed for the first shipment (after the 14 day period) and then 2 weeks later for a second shipment. They billed me on 8/12 and I haven't even received it(today is 9/3 - I live in MD, where are they shipping from??) I called to cancel the day after the second shipment was supposedly sent, and they said there is no refunds for products shipped. They will not even accept returns for unopened bottles. What kind of business does this? So now I'm out the money for 2 shipments. I will never again buy anything that does automatic shipping. Why can't we just order products when we are ready for them?
A  9th of Sep, 2009 by 
Agree Disagree 0 Votes
PLIATROL IS A SCAM!! the billed be $88.90 and $83.18 for a product i never even ordered!! they just send you the stuff and won't allow refunds or returns. i am FURIOUS!! asked to speak to a supervisor and was told "they are all in meetings" . guy on the line took pleasure in telling me there was no way to get my money back or return the sh**. someone needs to take these guys down. a total SCAM!!!
A  15th of Sep, 2009 by 
Agree Disagree 0 Votes
I'm a member of the "SCAM" club also. I was quite irritated when I called on 9/2/09 to cancel & my voice was a little escalated. I was asked if I had read the disclosure statement before I ordered the free sample; I said I didn't remember reading it and I said I wanted this cancelled ASAP. She them said "Mamme, we're both adults here so you're going to have to calm down in order for this conversation to continue." Well, she's lucky she wasn't talking to my husband instead and I'm glad I had the good sense not to tell him what she said until after I hung up. She said she would email a cancellation number confirmation and stupid me did not ask for the number immediately so I could call my credit card company with the cancellation number. To this day I still have not received that email and guess what? I got another package in yesterday..I AM NOT A HAPPY CAMPER!!! This is the pits..I am calling to cancel my credit card today. That's the only way to stop unwanted charges for products you don't order.
N  16th of Sep, 2009 by 
Agree Disagree 0 Votes
I also got scammed by Pliatrol. When I saw the "14 day trial", I assumed it meant they were sending me a 14-day supply and sent for it. It obviously DID NOT work. And I thought nothing more...until the $85 dollar charge on my account.

I've done some research and I found a site on the internet site Consumeraffairs.com which said of a settlement:

February 11, 2009
Makers of dietary supplements that lured consumers on the Internet with allegedly deceptive weight-loss claims and bogus "free" sample offers, and then debited their bank accounts or charged their credit cards for continuing shipments without their consent, have agreed to settle Federal Trade Commission charges that they violated federal law.

In one FTC law enforcement action, the defendants claimed their products — LeanLife PM, Burn Fat 2, Hoodia 66, Hoodia Thin, HoodiaGordonii, and RxZyte — would help consumers lose weight or improve male sexual function.

To get a "free" sample, consumers provided their account number to pay a shipping and handling fee, unaware that they would be enrolled in a "negative option" continuity program and billed about $100 every few months for recurring shipments of the products unless they cancelled.

In the other case, consumers who ordered a "free" sample of Woman's UltraSlim were asked to provide their credit or debit card account number to pay a shipping and handling fee, unaware that they would be enrolled in a continuity program and charged a monthly fee of almost $30 until they cancelled their enrollment.

All were charged with the following violations of the FTC Act:

• Making false or unsubstantiated weight-loss and related claims;

• Failing to disclose adequately that consumers who order a "free" sample are enrolled in a continuity program, that their accounts will be debited or charged to pay for the program, that they must cancel to avoid extra shipments and debits and charges, and how and when they must cancel to avoid the debits or charges;

• Debiting or charging accounts of consumers who cancelled or tried to cancel, or those who were not adequately informed of the negative option features or terms and conditions, and therefore did not provide express informed consent for the debits or charges.

They also were charged with violating the Electronic Fund Transfer Act and Regulation E by debiting consumers' accounts on a recurring basis without obtaining the required written authorization.

Under the settlements, regarding the marketing of any dietary supplement, food, drug, device, or health-related program or service, or of any product or service by means of a negative option feature, the defendants are barred from misrepresentations, including that a product or service is "free" or without obligation if a charge will be assessed unless the consumer cancels.

Other prohibited misrepresentations include the amount that will be charged, that a consumer will not be charged, the timing or manner of any charge, the length of any trial period before a charge will be made, and that a consumer has authorized a purchase.

Read more: http://www.consumeraffairs.com/news04/2009/02/ftc_hoodia.html#ixzz0RIAYV5O7

I've taken a copy of this FTC ruling and a copy of the internet advertisement and am going to dispute the charge made to my VISA account.

I'll let you all know what happens.

N  16th of Sep, 2009 by 
Agree Disagree 0 Votes
Interesting...since I posted that last post, everytime I try to go to the "Pliatrol" site, I get something totally different.

FYI: I also went to YouTube and saw how to fight these "unauthorized" charges. Consumer Affairs says to definitely challenge it with you Credit Card Company. When the credit card company goes to the company under the complaint and they can't provide proof of agreement, you will then be refunded.

Again, I'll let you know how it goes.

N  22nd of Sep, 2009 by 
Agree Disagree 0 Votes
I have one question not about the deception of advertisement but, does this product work or not? Please let me know.
N  22nd of Sep, 2009 by 
Agree Disagree 0 Votes
Thanks for the ordering warning!!!
A  24th of Sep, 2009 by 
Agree Disagree 0 Votes
I too have been scammed and mychecking account overdrawn. It is 9-23-09 and I will be filing a complaint with BBB. BE CAREFUL OF ANY FREE SAMPLES??? The one company is Cleanse Fast 500 and they are out of the country, RSB in FLORIDA

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