Phones 4U / The shop is unfriendly, unhelpful and a rip off!
I had bought for me a new mobile phone last month from your shop. and was pleased with the phone but notice the back cover kept coming loose. iwas out two weeks a go and pulled some tissues out my bag. when i lot come my back of my phone had gone.,this was obviously faulty as im a intelligent 45 yr old woman, i know the back is supose to come off but surly not that easy.anyway went to the shop to get some help on the matter. well what a discusting shock and treatment i got from your staff (and he was the so called manager all of 23) i explained my plight and that i had taken inssurance on the phone as well and 12 months guarantee with the phone, but he told me i was the one that lost,and i couldn;t have a new back , i couldn't have a new phone and couldn't have my money back.he wouldnt take the phone back as it didnt have a back on it, i said well its no good to me as the battery was libel to fall out ,what did he think i should do put some cellotape around it and he said yes i should do this.! but this time iwas fuming with this jumped up little start, i told him i was not going to leave this as i have statuary rights and would be going to trading standards of which i am and my local paper to report the shop as unfriendly, unhelpful and a rip off. little did the boy know that the lady he served be for was a friend of my friend who was with me, and she said he was darn rude to her. if i'd been 6ft and built like a trucker think i might of got better assistants. i will not let this lay as the phone was a birthday present and not quite a month old.