Pep Boys / oil change
Recently i had visited a Pep Boys for an oil change for my 2004 Mustang. I gone there before without any problems. This time for some unknown reason my car has been in the shop for an oil change for over 45 minutes, which does not usualy take that long to perform this kind of job. Which got me a little worried. Finally after asking for my car, it was ready to go. So i pay the bill and start walking to my car. As soon as i get in everything is good, but all the suddent my button which you press to put the car in drive does not want to go in. So i cant even drive my car. I tryed a couple of times and still no results. I go inside get the manager, and tell him the issue. We go confront the mechanic who worked on my car. Who said when i got into the car i could not press the button eaither but i forced it in with two hads. On the spot the manager said why didnt you inform me about this situation. Mechanic does not respond. We go to the car the manager tries and still no success in getting the car to drive. He gets the mechanic who worked on my car to try. While standing behind the car, all the suddent my lights dont work. So i tell the manager when i brought the car here everything worked and was in perfect condition, therefore you are responsible for the damages. Again the manager asks the mechanic did he check if the lights worked? but the mechanic said no, so the manager told him he did not follow the procedures. Everything sounded that it was the mechanic foult and that he broke something during the oil change. So the car is forced into drive and droven up to the garage. all the sudden the manager says look it works you just have to force the button in so you can put it to drive. I said no thats not how i gave you the car so i want it in the condition in which it was given to you. The lights worked and everything. The manager says that the mechanic only did an oil change and didnt brake anything. So i said it i couldnt put my car into drive here than how would of i drove here if it was broken? The manager says that im lying and that i broke the car and his not responsible for it. I said when you had the possiession of my car you are responsible for any damages. His answer is that his only responsible for the engine cause thats where the mechanic worked, or if he hit something. So i asked does he drive the car into the shop? so therefore he is responsible for everything that happened to that car. But manager still says that he will not repair the car and began arguing. Which forced me to call the Police Department. As soon as the phone call was made the other mechanice came to resolve the problem. He check the light and notices that the fuse was takken out and placed in the wrong place. Therefore thats why they dont work. But there was still a problem with puting the car into drive. After putting the car in the garadge i was told to speak with the manager who was now no where to be found. all the suddent the problem is fixed and everything works. After which i received the best explanation. All the suddent the wire for the brake got worn out and wasnt working. I get the part and notive that if a wire wears out then it will break over a certain ammount of time, but the one i get had a perfect angle cut which does not occur if the wire breaks by itself. I never saw a wire break at perfect angle. Therefore i did not believe the story, police arrived and report wa made. Therefore this was the last time i had visited Pep Boys and i would not recomend this place at all. Has terrible service, mechanics working who dont know how to resolve any problems but to cause more. In case of any problems the manager will call you a lier even though he himself said to the mechanic that he broke the companies rules and did not follow procedures.
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