The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Peach Direct / Rip Off Direct should be new name!

1 United States Review updated:

First I received a letter telling me I was approved for $2300.00 credit limit from GE Money Bank and offered the latest luxury goods with payment plans and no interest til next year. I said I will try a small purchase so I ordered Eternity by Calvin Klein for Men for $55.00 plus $8.00 shipping and handling! This company after two weeks of ordering still did not ship out the item I could have gone down to Walmart or Macy's and picked up and had that night! The $8.00 shipping and handling isn't cheap on something so small. I can understand if this was a "built to order" notebook computer but come on even QVC, HSN, or Ebay people ship faster than two to three weeks out!

Next came to phone call to Peach Direct and I was put on hold and told they would take care of canceling the order! Next day it still was showing as pending on PD online. I called again and this time the girl said it would be canceled but it would take 2 to 3 days for it to show up in system as canceled. I said I want to talk to supervisor and she asked why? I said I want to talk to supervisor and she put me on hold. Two minutes later she said it was immediately canceled and it would show on system immediately. I said I wanted to still talk to supervisor to tell them she is playing games with me! Amazingly the phone disconnected! I called back and supervisor told me her "wonderful" employee followed policy and my order was now canceled. I said I have $2300.00 to spend and will NOT because of trouble I have with this small item and she said where am I going to get a laptop for low payments? I said QVC offers laptops and 4 easy payments and probably ships out in less than a week. She didn't seem too happy with me!

Lessons learned from Peach Direct - 1. shipping is expensive and not refundable 2. customer service is shady and hard to cancel items 3. items are shipped out late so you are charged by GE Money Bank in hopes you become delinquent setting off late fees, 20% restocking fee, higher interest rate of 28.99 fixed with first late payment, and overlimit fee of $30 plus you are responsible catching UPS the day of TV delivery or will be sent back and owe $300 restocking fee on a $1500.00 TV and still get no TV. 4. items may be substituted for equal or better without notifying you if it is ok to do this - lets say you order a Bose system and get Sony - you must pay 20% restocking fee because there is nothing wrong with Sony item. 5. Shop at QVC, HSN, EBay, or Walmart.com because they are cheaper and have the latest products. 6. Read the fine print and terms and conditions carefully.

Lastly while doing a google search on Peach Direct I noticed an article on Oracle systems installing the latest computer technology to Peach Direct. The company that runs Peach Direct is eCapital Financial Corporation. You might find this article very interesting!

http://www.oracle.com/pls/cis/Profiles.print_html?p_profile_id=11246

Notice the item under the heading "Managing Orders Efficiently and Reducing Delays".

Thank you and good luck!

Sort by: UpDate | Rating

Comments

Jo
  23rd of Jan, 2007
0 Votes
Peach Direct - Fraudulent service
United States

Has anyone been totally taken by Peach Direct? This company is major fraud. We have had nothing but problems. The product took a month to get here. The items got lost in transit. I had to try and track them myself and was successful no thanks to the company. Then, they charged a load of money for extended warranties that I never received. their customer service reps don't care about their jobs at all. Buyer BEWARE!!! stay away!!! PS. If anyone knows of some webspace to build a warning page, please help me out if you got screwed too.

Wi
  26th of Jan, 2007
0 Votes

Luckily I've received the Compaq Presario Notebook, but I have not received my camcord. Yet!!! Representatives says that my camcord was still pending shipment; they can't find a track number for the product. It took nearly a month to receive my notebook. To a point when it comes to paying for the products, I need to make sure its at my doorstep first.
lol!!!So I think they might be scam artist, i don't know.

Ro
  4th of Feb, 2007
0 Votes

We cancelled an order tonight because the shipping delay began to sound fishy. Customer service was pretty argumentative.

I then did a price comparison, which I should have done first, and found the same discontinued HP laptop for $250 less on my first try (at Best Buy).

My concern now is that we will be billed even though we cancelled the order before it was shipped. The customer service rep stated we will be billed for two cycles and then receive a refund.

Ro
  5th of Feb, 2007
0 Votes

I took them up on the credit offer, but when I wanted information (like model numbers of electronics) I got no response. Checking description against mfgr websites (HP, TomTom, etc) as far as I can tell they charge ~40% to 100% above retail.

When I called the credit number, all I got was a totally automated system.

I would have liked to tell them why I canceled the account, but there was no option for that. At least I was able to cancel it. I think. I asked for mail confirmation.

I would not have been surprised at full retail, but 40% above as a starting point, NO WAY!

Ch
  19th of Mar, 2007
0 Votes

I'm glad I stopped at this site before ordering. I applied for the credit account and was approved, of course but did not buy anything until I got my card.

Well I'm glad I didn't. As soon as I get this card I'll call GE Money Bank to cancel my account.

After all these complaints, I'm afraid just giving my SSN to these crooks was a bad idea.

Hopefully I will close the account with no issues. I'll call GE direct, and never speak to anyone at Peach Direct.

I feel for you that were taken by these jerks. How can they be allowed to go on doing this to consumers? Because GE Money Bank has politicians in their back pockets. That's why.

Good luck to you all in this.

Dk
  3rd of Apr, 2007
0 Votes
Peach Direct - Previous issues have been resolved
United States

We value each and every one of our customers, which is why we’ve worked hard to resolve all the issues addressed on this site. Now we would like to reach out to those who may have experienced problems and would like the opportunity to regain your trust and confidence.

Should you have any unresolved issues that you would like to address or have any questions or concerns, please do not hesitate to email me at dkim@peachdirect.com.

We look forward to improving your experience with PeachDirect.com.

D. Kim
Customer Care
Corporate Division

St
  9th of Apr, 2007
0 Votes

I agree with the customer service and price complaints, however we had horrible credit and couldn't get a credit account anywhere, and on that note, it gave us a chance to restore our credit. We are paying the payments on time and over the minimum amount, and that is making our credit score go up and up every month.

Je
  9th of Apr, 2007
0 Votes

I emailed D. Kim about my issue of canceling the order and the order still ships a week after my cancellation. I did not sign for package of cologne nor accept it but now must pay GE Money Bank $63.00 in order to keep my credit in the good. They say it says it will take 1-2 billing cycles to see the credit. My grandma can walk faster than that! D. Kim makes it all look good but never got back with me after a week. I contacted the executive offices of Peach Direct and no return call. I contacted the Indiana Attorney General office and submitted a report on Peach Direct. I will keep posting my situation until it is resolved.

Jeff Bridge

P.S. Peach Direct - I want a simply credit for the cologne and no 20% restocking fee or shipping charge either. I want a full $63.00 refund and I will shut up.

Je
  9th of Apr, 2007
0 Votes

I canceled my item and it still shipped! GE Money Bank says they sent Peach Direct the money and I did not sign for item nor accept the package from UPS. Now Peach Direct is taking ten years to say I returned the item that should have never shipped out in first place. I have to pay the full $63.00 to GE Money Bank because I am going to be damned if I pay 28.99% on an item I never accepted nor get to use. GE Money Bank says I have to pay it in full until the "turtle credit" happens. I filled out a form with Indiana Attorney General and will bring Peach Direct to its knees because of its deceptive practices. No one ships out a product after you cancel it! Time to update your Oracle computer system to 2007. I will send updates as the latest happens. I wander if the executive offices really exist!

Ti
  11th of Apr, 2007
0 Votes

I got the Peach Direct catalog in the mail about 2 weeks ago. I placed a large order (50 inch television) on March 29. I emailed customer service on April 2, just to check on my order. I received a response that same evening, advising me that the order was in progress and could take 2-3 business weeks. I checked the status of my order on the 3 or 4 of April and it was shipped.
I used the tracking number and could not find the order through FedEx. I emailed them again April 5, asking about the invalid tracking number. I was given a different web site to track the order through, because it was not shipped FedEx, it was shipped PilotAir. I located my order on Thursday, April 5. It arrived in the town next to me that very evening. The local delivery company that had my order contacted me through the phone number I had given Peach Direct for delivery instructions and my husband picked up the order on Saturday, April 7 (rather than waiting the weekend for the tv to be delivered).
I have not yet received my first bill from Peach Direct, but, so far, I have had no problems with their service. I received my order in just over 1 week and the TV is great. Thus far, I am very satisfied with their service. They responded promptly to my emails and shipped my order safely and quickly.
I'll post again if I experience any problems, but as of right now, I am a satisfied customer.

Je
  12th of Apr, 2007
0 Votes

You were lucky and brave ordering a TV 26" or bigger - I think you have to plug in television while FedEx man is outside waiting to make sure you will accept delivery! No FedeX or UPS man is going to wait for you! 20% restocking fee on $1500 TV is $300.

Satisfaction Guarantee Policy: Simply call us at 1-866-GET-PEACH within 15 days of receiving your merchandise. You will not be entitled to a refund if you elect to cancel your order more than 15 days after receipt. Upon receipt of a cancellation request, we will make every attempt to stop the shipment of your order. If your order does ship, you must refuse delivery. Shipping and handling charges will not be refunded on shipped orders. Additionally, a restocking fee of 20% will be charged on all return items.

There is no restocking fee for defective products returned in exchange for the exact same product. Software, music, movies, video games, home and fashion products (excluding Diamond Stud Earrings and Journey Collection jewelry) are not returnable. Diamond Stud Earrings and Journey Collection jewelry must be returned in its original condition and packaging (including any warranties and certifications) and the item wear tag must be attached. There will be no refunds issued on stone(s) that have been removed and reset and items that have been tampered with. Televisions over 26" may not be canceled once they have shipped. Shipping and handling charges will not be refunded on shipped TV orders. If you refuse delivery or miss your scheduled delivery appointment, you will also be responsible for the return shipping cost plus a 20% restocking fee. At the time of delivery, you must inspect the TV. If the TV looks damaged in any way, you must refuse delivery. Do not sign for or accept delivery. Products are subject to availability.

PeachDirect reserves the right to ship equivalent or better models at no additional cost to you. Specifications are subject to change without notice or obligation.

Je
  12th of Apr, 2007
0 Votes

My next laptop is coming from QVC because they offer easy pay and the latest Dell and Toshiba laptops! Walmart sells stuff too and you have 90 days to return it! QVC does not make you pay for a restocking fee! Think you can have your Playstation 3 tonight if you went to store and picked it up! Just save your receipt so you can return it!

Je
  12th of Apr, 2007
0 Votes

Notice the copyright 2006 on bottom of Peach Direct website! Here it is April 2007 and the "latest" is being shown on their website with 2006 stuff. Some of their computers have Vista included but some still have old Windows XP on them! Little hints tell me my stuff will be outdated before it even ships by next Christmas!

Br
  20th of Apr, 2007
0 Votes

Tiata Rogers is what we in the scam industry like to call a paid shill. It is a peach direct employee that is paid to surf the net to try and refute the seeming 100's of complaints about this shady company. In short, don't trust them

Dw
  26th of Apr, 2007
0 Votes

I placed an order on January 19th on January 28, 2007 I called to exchange the order and was told that I needed to cancel the order and wait two billing cycles before my account gets credited I did that and as of today April 27th my account has not been credited, and GE Money are billing me and calling me for payment for an item I canceled and never received. It does not take this long to credit an account. Do I feel victimize, YES not only that PeachDirect have enough personal information about me for Identity Theft. I am very surprise that GE Money would partner up with a so called company such as PeachDirect, this now makes me leary of GE Money.

Sc
  29th of Apr, 2007
0 Votes

I cancelled my order for a big screen, three days after ordering it. Item still showed not shipped. When I cancelled, the girl on the phone even said it was not shipped. Now I have the stocking fee, and shipping and handling to pay, for an order I cancelled. They tried to keep me on, by offering me a free dvd player to keep the order. I found a tv I liked better, locally, and in stock. I went home to verify it was not shipped, cancelled and bought this one. Now I am to pay $$500+ to this rip-off? EVERYONE COMPLAIN, AND KNOCK THESE ### OUT!! If I don't hear back soon, I will retain a lawyer! Anyone had any luck with taking these thieves to court?

Ge
  1st of May, 2007
0 Votes

My experience with Peach Direct was entirely different. After accepting their offer I read the complaints here and wondered if I had made a big mistake. Fueled by this I went in ready for a fight. I had ordered three items, a DVD player, an ipod, and a Zune. I checked the order status daily and was happily surprised to find a tracking number for the DVD player within two weeks and for the ipod shortly thereafter. Both arrived on schedule. My Zune order, however, took a little longer. When it became longer than I wished to wait I contacted D. Kim with customer service whose comments are on this site in an earlier post. Mr. Kim was polite, professional and actually very friendly. He worked diligently to get my product to me and did everything he promised to do as well as making it worth the wait. I am very pleased with all of my purchases and as far as billing goes, I had my first two items in hand before the first bill came. Not only that but my first bill did not include the Zune as it had not yet arrived.

Everything I have seen is one-hundred percent above board and believe me I tried hard to find some fault. Furthermore, if you visit the BBB website you will see that Peach Direct has a good record and a good history of resolving complaints. I don't negate anybody who has had a bad experience with PD, I just want to relate my experience.

On another note - many of the comments were from people who got computers that they felt were outdated or wouldn't handle the tasks for which they wanted them. PD's catalog has full, clear descriptions of the specs for each computer. Remember when buying computers from a catalog store that you must read carefully when choosing and get help from an expert if necessary to guide you. Just some helpful advice.

Lastly, no I don't work for PD! It's just that I complain very loudly when something is wrong and feel it's fair to put the same energy into complimenting good service which is too rare these days. Plus, probably like most of us, if PD hadn't offered me the credit I couldn't get this stuff now.

Ma
  5th of May, 2007
0 Votes

I have had problems with a cancelled order that has not been fully credited for over 4 months now. I have filed at least three disputes with GE Moneybank as well as a complaint with the attorney general in California and the LA Better Business Bureau. I can be very aggressive when necessary and to date GE has "suspended" any charges or payments due. Although I would like to say Peach Direct's business practices and order/cancellation process leave MORE THAN A LITTLE to be desired, a real someone there is now handling my complaint and I have every confidence it will be resolved this week sometime. If it is not, I will rattle some more cages as I have a pre-paid legal service and am not afraid or financially constrained about doing so and have been MORE than patient. I agree, it does not have to be this ridiculously difficult and should not be.

Ni
  8th of May, 2007
0 Votes

I ordered bose speakers and waited a month and a half for them. I canceled the order then they came two days later. I didnt sign for them now im still waiting for my account to be refunded. This company is something else i wont buy anything from them if this doesnt get fixed and soon!

Je
  14th of May, 2007
0 Votes
Peach Direct - They resolved my problem...
United States

I purchased a computer monitor and waited about 12 days for shipping, I received it timely, however, it was not the one I ordered, They post on website that they reserve the right to substitute equivalent or better products at no additional cost. So I was aware of this, but what they sent me was a lesser quality monitor and certainly not equivalent or better. After reading all these complaints it greatly worried me, but, I contacted d Kim at dkim@peachdirect.com He got back to me quickly and was eager in helping me resolve this. I'm a real person, and I can honestly tell you that Mr Kim resolved my problem beyond my expectation. I think a lot of people ordering with this extended credit may be to anxious in wanting to receive the items to quickly, and I think there is a lot of buyers remorse after placing the order. Again I can truly tell you and anyone considering ordering from Peach Direct, that if you contact dkim@peachdirect.com, he is there to make things right. I have been treated fairly and I just wanted to let the consumers know they are a very helpful company, just contact him to help with your questions or problem.

Post your comment