Similar event...Culver City, CA. I bought the mattress...4 days later I called to let them know that the mattress is not providing enough support and that it got really low from my side. The response was - Sir you have to try it for 30 days first...well after 4 days I am in pain, discomfort and the mattress is getting very low from my side where I can't even sit on the side of the bed. I waited 30 days, sleeping most of the time on my chair outside, I called the store on Overland. I was told that my rep will be back in a week. I call after another week, my rep David tells me to come over and he will make it up for me. Another week passes, I drop by the store and I choose a more expensive one. Trying to make necessary arrangements to pick-up the defective one and get it replaced, I was told that they have to send out someone first to evaluate the mattress. More patience...I agree and they scheduled one the proceeding week. Evaluator comes in, take necessary measurements and agrees that it needs to be replaced. He also gives us his business card saying that if they give us any trouble or hard making the change we just need to call him and he will facilitate the replacement. He added that he is used to that and it sounded like its a common procedures. The name of the company is "Bedding Group" with NO PHYSICAL ADDRESS ONLY A PO BOX in Riverside P.O. Box 3218 Riverside, CA . The service Manager Name is David Martinusen. Cell Phone with a (562) are code...Read between the lines. Complete fraud.
A week passes and we receive a letter denying the warranty. I called in David Martinusen office...he is out on a week vacation...I got really upset as business shouldn't stop due to an employee vacation...I was, am and still under serious pain, sleeping on my office chair 70% of the time...His assistant offered assistance as she felt that it won't be easy to get me off the phone. I share with her our conversation and findings and than she tells me that she will pull up my file. Within 15 seconds she has our info and she has the reason why warranty and exchange were denied...While MR. Martinusen advised the mattress dropped 2 inches, the claim says that it is only one inch and that is why they can do anything...My wife takes over as I went ballistic and they agree to extend their grace by giving us an additional two weeks to make an exchange. Exchange has been done, playing in prices of the first mattress and taking away the eligible discount (on TV and for the 4th of July) on the second one..we are in limbo until today. I don't understand which group of attorneys that sold their conscience so cheap to put a crooked plan and warranty procedure like this for their fellow humans, and where is justice, consumer affairs, whatever organization that protects people from hurting one another to this extent??? GREED- Investment is now perceived as how can I rip others even my own ones off of every possible penny. Do I take the loss or spend more time and resources fighting it??? Same with all other organizations TV, Internet, mobile phone plans, ...maybe we are on a different earth with different values...Good luck !