Oracle's customer service representatives "engineers" are rude and unhelpful. I was hung up on the first time I called and the second time I called I was transferred to the most rude human being I have ever had the delight to speak to over the phone. She literally was huffing and puffing as if me calling just ruined her entire day. Anytime she asked me a question, I responded promptly and because a) she couldn't hear me or b) I didn't answer quick enough to her liking; her response would be "Okay, I guess you're not going to answer". She then would tell me to hold on, slam the phone down, and it sounded like she was walking to a different area to microwave something (I kept hearing a beeping noise).
I received a call from one of their "engineers" that chose not to help me over the phone but that he would e-mail me a link to an article to help me with my problem (never received his e-mail by the way); although I had already followed the directions per the owner's manual. I, then, also reminded him that I had a second malfunction and he said that was not listed on the service request (thanks customer service rep) and basically decided to not help me. I asked him why he couldn't help me over the phone and he answered with "will for some issues we have articles and others we help over the phone". I mean really...isn't it your job to help me resolve my issue?! Who wants to spend thousands of dollars for one product to get terrible customer service. I recommend going to a different company! Steer clear!