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Office Support Systems / Scam

1 United States Review updated:

Brian Adams from Office Support Systems contacted me months ago. He lead me to believe that he's affiliated with Xerox (we have a Xerox copier) and has toner for a reduced price, and the offer will not last long so I should place an order to save the company money. I unfortunately bought into it ($798 plus shipping and handeling, what a rip off!).I was under the impression that I'd receive one single package of toner, pay the invoice and that would be that so to speak. Months later (Nov. 2010) I received an unexpected second package of toner.I called and spoke with customer service which lead to eventually getting connected with Brian Adams.I explained to him that I was not expecting a second delivery and would like to return the toner, especially since we already have several that haven't been used just yet. Brian claimed that what I agreed to is a package set up (you receive two toners), that's the way it works;therefore I cannot return the toner. He then acknowledged that someone should have explained this to me and offered to take 25% off the invoice as a result; asked for my fax number so he can fax the invoice. I spoke with him again about the matter and he blamed me since I was the one that placed an order. He also said that "we don't do charity cases." He also claims that he did not speak to me initially. I don't think we should have to pay, but I fear credit will be affected if we don't even though OSS is at fault. In fact, we should be refunded for the first rip off and the second invoice; we should have no obligation to pay. What happened is a prime example of deceptive sales practices. I've complained to the attorney general as well as the Better Business Bureau, and Federal Trade Commission may be the next point of contact. What is really sketchy is I can't seem to find a website for them, no email address and the location address I've initially seen is as follows: P.O. Box 93552 Los Angeles, CA 90093. Telephone: [protected]; Fax: [protected]. Another address has popped up for them through research (CA BBB): 1013 Madrid Ave Torrance, CA 90501. On top of that, I noticed a third address (shipping):1618 N. Las Palmas Ave Los Angeles, CA 90028 Also, they are only open 7am to 1pm during the work week.I really hope no unfair legal action occurs and I still can't believe I fell for this. Typically I can tell when a call is from a telemarketer trying to rip you off. Please learn from my naitivity!

Jl

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Comments

  • Sh
      15th of Dec, 2010
    +1 Votes

    I have been in the office equipment business for thirty years. This is an age old scam that keeps resurfacing. You may not want to put that toner in your equipment, it could cause major damage. Anyone that does business like this is not going to be particular about what is in that toner cartridge. Contact your legitimate service organization, in your case either Xerox or an authorized dealer and ask them for guidance about how to handle this situation. They have dealt with it before. Also, it could be someone within your service organization is selling customer info to these pirates, it wouldn't be the first time. Good luck.

  • Sc
      17th of Dec, 2010
    0 Votes

    I was contacted by Bob Stevens of Office Support Systems. He claimed he was working with my copier supplier (which he named by name). He blatantly lied to me on the phone and said that they were the supplier for toner for my copier company. He told me we were due for our quarterly toner shipment. I said ok and hung up. IN NO WAY DID I AGREE TO PURCHASE ANYTHING. IN NO WAY DID I EVER HEAR A COST OR THE WORK SALE. I never provided my shipping address or anything.

    A week later, I received three toner cartridges that matched our copier. I didn’t think twice about it until I received an invoice for over $2, 000! I immediately contacted my local copier supplier, as our toner is free through our contract. They told me it was an outright SCAM! I called to have the product returned but they were hostile and I was unable to even get an e-mail address for my sales representative. I even think the name Bob Stevens may be fake.

    This is a dishonest company that takes advantage of honest and trusting people. The damage they cause hurts individuals on a personal and professional level. Not to mention the hurt it causes businesses that are struggling in a down economy. Please do not work with this company. Please actively tell your friends and callegues to never take calls from them. If you do receive product from them you have a small window to return it. TAKE IT!

  • Jo
      24th of Feb, 2011
    +1 Votes

    This company is set up to SCAM YOU!!! They called one of my employees (somehow) and convinced her that they were with Xerox and to order this more toner at current prices before they go up. First of all, she is not authorized on any accounts here (though they told her she was) and they didn't even invoice the right company name i.e. the name that the copiers are leased to. Here's the kicker: all my supplies (except staples) are included in my contract and they're charging $698 for ONE bottle of toner! I can order two OEM toners for $150. I feel bad for the ones that they do get.

  • Je
      16th of Mar, 2011
    +1 Votes

    This happened to me too! They have been scamming our company for months and I fell for it! I just caught on about a month ago! The man, David, called again for payment not to long ago and I told him I was reporting him because I knew they were fraud. I will make sure something happens to these people. I am REPORTING THEM to EVERY agency! Xerox supplies us with toners so just REMEMBER THAT and never fall for this crap!!!

  • Sh
      18th of Mar, 2011
    +1 Votes

    That's often the case these days that the supplies are included with your service agreement, so you never actually have to even buy toner, they provide it as part of the contract and they bill you based on meter clicks. The only supply you actually have to buy is the paper, and often this is included as well.

  • Wi
      3rd of Mar, 2012
    0 Votes

    OFFICE SUPPORT SYSTEMS
    This is an open letter to the internet community from Tony Veal, CEO of Tony Veal, Inc., and Office Support Systems. Our business is located in Portland, Oregon. We need your help.
    Office Support Systems has been in the business of selling high quality printing cartridges for 18 years. We have worked hard to develop a strong business reputation and image. Several years ago, a business believed to be located somewhere in southern California, began telemarketing sales of ink and toner supplies at inflated prices using our name and reputation. Even though we did not sell these products, complaints about the products and unacceptable business practices have flooded to our company. We have attempted to locate the offices of the southern California business but have been unsuccessful. We have filed complaints with the Federal Trade Commission, the Attorneys General of California and Oregon, and the Better Business Bureau. Unfortunately, the California business continues to operate using our name “Office Support Systems.”
    We must draw a clear line now. What you may have read on consumer complaint sites such as [redacted].com and Pissedconsumer.com is not us! It pains me to have built a solid company and good name over 18 years, only to have it damaged by a business which hides its location and uses our name. It’s very important to myself and the good people that I employ that the public know the difference.
    We need your help. If you have received an invoice or product from a business other than us which is using our name, please file a complaint directly to the Attorney General of Oregon using the link below:
    https://www.doj.state.or.us/finfraud/concompform.shtml
    Thank you,
    Tony Veal, President

  • Wi
      28th of Jul, 2016
    0 Votes
    Office Support Systems - The Truth
    SMART
    California
    United States

    OFFICE SUPPORT SYSTEMS

    This is an open letter to the internet community from Tony Veal, CEO of Tony Veal, Inc., and Office Support Systems. Our business is located in Portland, Oregon. We need your help.

    Office Support Systems has been in the business of selling high quality printing cartridges for 18 years. We have worked hard to develop a strong business reputation and image. Several years ago, a business believed to be located somewhere in southern California, began telemarketing sales of ink and toner supplies at inflated prices using our name and reputation. Even though we did not sell these products, complaints about the products and unacceptable business practices have flooded to our company. We have attempted to locate the offices of the southern California business but have been unsuccessful. We have filed complaints with the Federal Trade Commission, the Attorneys General of California and Oregon, and the Better Business Bureau. Unfortunately, the California business continues to operate using our name “Office Support Systems.”

    We must draw a clear line now. What you may have read on consumer complaint sites such as [redacted].com and Pissedconsumer.com is not us! It pains me to have built a solid company and good name over 18 years, only to have it damaged by a business which hides its location and uses our name. It’s very important to myself and the good people that I employ that the public know the difference.

    We need your help. If you have received an invoice or product from a business other than us which is using our name, please file a complaint directly to the Attorney General of Oregon using the link below:
    https://www.doj.state.or.us/finfraud/concompform.shtml

    Thank you,
    Tony Veal, President

  • Ou
      28th of Jul, 2016
    0 Votes
    Office Support Systems - The Truth
    Office Support Systems
    United States

    Office Support Systems sent toner we did not order and will not accept them back. The toner was not ordered by us. They are charging $349 per cartridge for tone theat costs $90 at Office Depot. According to the FTC any unordered merchandise can be treated as a gift.

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