Office Support Systems / Scam
Brian Adams from Office Support Systems contacted me months ago. He lead me to believe that he's affiliated with Xerox (we have a Xerox copier) and has toner for a reduced price, and the offer will not last long so I should place an order to save the company money. I unfortunately bought into it ($798 plus shipping and handeling, what a rip off!).I was under the impression that I'd receive one single package of toner, pay the invoice and that would be that so to speak. Months later (Nov. 2010) I received an unexpected second package of toner.I called and spoke with customer service which lead to eventually getting connected with Brian Adams.I explained to him that I was not expecting a second delivery and would like to return the toner, especially since we already have several that haven't been used just yet. Brian claimed that what I agreed to is a package set up (you receive two toners), that's the way it works;therefore I cannot return the toner. He then acknowledged that someone should have explained this to me and offered to take 25% off the invoice as a result; asked for my fax number so he can fax the invoice. I spoke with him again about the matter and he blamed me since I was the one that placed an order. He also said that "we don't do charity cases." He also claims that he did not speak to me initially. I don't think we should have to pay, but I fear credit will be affected if we don't even though OSS is at fault. In fact, we should be refunded for the first rip off and the second invoice; we should have no obligation to pay. What happened is a prime example of deceptive sales practices. I've complained to the attorney general as well as the Better Business Bureau, and Federal Trade Commission may be the next point of contact. What is really sketchy is I can't seem to find a website for them, no email address and the location address I've initially seen is as follows: P.O. Box 93552 Los Angeles, CA 90093. Telephone: [protected]; Fax: [protected]. Another address has popped up for them through research (CA BBB): 1013 Madrid Ave Torrance, CA 90501. On top of that, I noticed a third address (shipping):1618 N. Las Palmas Ave Los Angeles, CA 90028 Also, they are only open 7am to 1pm during the work week.I really hope no unfair legal action occurs and I still can't believe I fell for this. Typically I can tell when a call is from a telemarketer trying to rip you off. Please learn from my naitivity!