NSBI / Overcharged
I received a call from a Mary Stevens from the 'AT&T notification department' to tell me that AT&T was changing it's long distance billing carrier from World Com to NSBI. My bills would not look any different but in order to continue receiving one bill AND have a reduced monthly long distance fee, I needed to verify thru a 3rd party administrator that I wanted to do so.
I was specifically told 3X NOT to ask questions to the 3rd party administrator as it would cancel the order and I would start receiving 2 bills and not benefit from the new lower long distance monthly fee.
Once I was switched to the 3rd party verification administrator, the conversation went so fast I had to ask the person to repeat himself 3 times! At the very end, I caught him saying that I had agreed to change my long distance CARRIER to NSBI... not just the long distance billing agent!
Once I got of the phone, I called AT&T to verify and was told it was a scam. AT&T has now updated all our phone lines so that they are supposedly protected from being switched over. I also called the 1-888 number given to me by the 3rd party admin and I swear the same person answered the phone! When I complained that his company tried to scam me, he immediately took my phone number and told me that the order would be canceled on that line and any line that I had given to Mary. He also said that Mary should not have told me that she was from AT&T!