As you have seen from EVERYONE else's reviews, nextel is hands down the worst cell phone company ever, and if you read current news articles of Sprint/Nextel, they are losing more customers than ever.
I have been with nextel for about 3 years, When I bought the phone at a discounted price I agreed to a 2 year service agreement, but then 1 year later whn i wanted to swith my rate plan (to a more expensive one mmind you), they started my 2 year service agreement over again, and did not even inform me of that. When you call custome service ( iswear the calls are re-routed to Mexico, haha), no one speaks english, and they are very rude and could care less about helping you. But the worst part of all, is that no matter where you are, you could be in the middle of NYC or a surrounding suburb (densly populated area's), and the calls will always be dropped or garbled or simply no service. Sprint/Nextel, I would just like to say Thank You, for locking me into your hellhole of a company that will one day go under. I am switching for Verizon in a month when my contract is up, all my friends and relatives have verizon and are very satisfied with it.