Midwest Airlines / customer service
I have never flown Midwest before though many other airelines. I have never received such poor ground customer service. The flight crew was great.
The first plane was delayed due to weather for 1 1/2 hours so I would miss my connecting flight, which was on the same airline. The ground crew said the company would make arrangements to bus me to my next destination since it was not my fault. When I got to Milwaukee no one was at the ticket counter because of the hour, I guess, 10:30 pm. I was stranded by the airline! My family did come to get me but it was 1 1/2 hour drive and then back.
The way home was not much better. The plane was cancelled. When I asked what I needed to do, I was told "if I didn't like the customer service I could fly them" (he pointed to United Airlines). I was put on the worst (smallest) seat space on the airplane not with my relative.
I have contacted the company but no word back so others should beware of their ground customer service.