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MetroPCS / fraud and cheating

1 3703 Peck Rd Unit D, El Monte, CA, United States Review updated:
Contact information:
Phone: 714-730-2864

The ads read 'unlimit yourself' and 'permission to speak freely' - but that has NOT been our experience. We've owned and used mobile phones for many years and have used both cellular and PCS services.

MetroPCS knowingly offers service that is sub-standard in order to sell expensive hardware (handsets and accessories) needed to access their network.

They SAY you can try out their service free for one month, when in fact, you have less than one hour (including incoming and outgoing calls billed in unknown increments) to evaluate their service. If their service were standard, 60 minutes of talk time might be enough to determine if MetroPCS is worth the low-cost of service. Unfortunately, MetroPCS service is so poor that calls are dropped constantly and need to be repeated many times just to have a simple conversation.

They SAY you can talk freely, but what they don't tell you is that once the all-too brief evaluation period ends, you are locked into being billed for services that in many cases do not exist; they will not refund the price paid for handsets or accessories.

They SAY they provide 'the freedom to enjoy flexible wireless calling' when in fact sound quality is horrendous and service is non-existent in many major cities. (We were without service south of San Juan Capistrano to San Diego and east from Upland, north to Las Vegas.) This is a HUGE liability when traveling (especially with children) and certainly limits ones ability to communicate with anyone, much less handle any emergencies.

They SAY they provide 'truly unlimited local and long-distance service' - but that assumes you actually have access to their network.

When, after only 6 frustrating days of dropped calls, no service, and poor sound quality, we attempted to return our phones and accessories and were told that we'd gone over the 60-minute limit. When we insisted this was never explained, the manager of the El Monte CA store, Jesus Vaquerano, refused to listen to us. When we politely asked for his contact information and that of his manager, he asked security to escort us out of the store.

We feel that MetroPCS advertising is mis-leading at best. They lure customers into buying mobile phones that cannot be used and do not stand behind their promises of unlimited talk. We now have over 500.00 of useless hardware and feel we were ripped off!

We would be willing to join a class action suit against MetroPCS.

Se
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Comments

Id
  14th of Jun, 2009
0 Votes

I had the same problem wih metro i bought the phone in NH because i was in the middle of moving to Massachusetts in very rural area so i assuming since there is a metro pcs store down the street i would have no problem when i moved ...well surprise suprprise i dont have any reception at all even when im in front of there own store...after hours in a couse of several days of being on hold with their customer service the tell me to return the phone to the store where the District manager Danny in Nashua NH tells me that he cannot return the phone because i have talked for over an hour on the phone and his stores will loose money because they will not get credited for it i was shocked hwen he said that because one the phone return policy was not explained to me and two that is absolutely no way of talking to a customer let me tell you i was offered a job there too but i cannot stand behind something thats obviuosly a scam.

Us
  31st of Jul, 2009
+1 Votes

I am asked to pay 3.00 extra dollars for 'service fees' when I personally go and pay cash for my monthly service.

If I do it on line, they have the questions messed up between the zip code of your bank account when you opened it, and the zip code of the billing address. Conclusion? you have to use their on line pay service AND pay 2.00 dollars.

If you go to the retail store AND pay in their machine with YOUR ATM, it ALSO asks for 2.00 for making the payment on time???

The staff are useless, rude, and demanding.

The customer service free number, REPEATS whether you want to:

Pay?
Know your balance?


And repeats:
DO you want to pay?
I can help you with that!
Would you like to know your balance??

ANd again (or until you decide to hang up, as there is NOBODY who is going to speak to you, their customer. Nobody.

Same thing with their 611 number.

Would you like to pay?
Would you line to know your balance?
And a mention that MAYBE, just MAYBE you can go to their website and FIGURE YOUR PROBLEM YOURSELF, OR GO TO THE LOCAL OFFICE AND EXPLAIN IT TO THE NICE STAFF MEMBERS OF THE RETAIL STORE.


I asked for the business card of the store manager. That phone rings and rings...
408 369 2202
Alex Mares is the Assistant Manager

Once, somebody picked it up. and I was told that they CANNOT handle the account over the phone, that I need to contact the customer service numbers:

the 888 etc
and the 611
(where you cannot speak to anyone anyway)

OR THAT I CAN COME TO THEIR OFFICE AND SPEAK TO THEM PERSONALLY>

I do not know about others, but I do not have the time to either

1) pay 2 or 3 extra dollars in punisment of paying on time and in person
(PGE never did that..)

2) go and visit the store, that opens at 11am anyhow, and redo something that should have been done already.

This happens every month since doing business with Metro PCS.

Oh, you can have direct deposit... and they will charge you FIVE days ahead of time.
You can drop in your check, and they will process it TEN days latter.

Is this legal?
I do not think so.

Co
  30th of Sep, 2009
0 Votes

how about this you pay money for a new service and you go to make a call ten mins later and your phone is disconnected and when you call them they say your account is on high security . and they cant do anything for you they cant even tell you why METRO PCS IS THE WORST COMPANY EVER... THATS WHY I HAVE BOOST MOBILE WHICH IS THE BEST THING THAT HAS EVER HAPPEND TO THE WORLD LOL

Ma
  30th of Mar, 2011
0 Votes

Bad sound bad everything... bad service period... Ive been to that El Monte store and also had problems ... It truly sucks when you can't get any help... I totally feel for that family who the security escorted out... Metro managers should be able to solve problems like this!!! and since they don't... they're losing business, people are trowing their money in the garbage... by purchasing service from metropcs.

Fa
  31st of Mar, 2011
-1 Votes

your all just uselessly complaining because YOU didnt know the return policy, didnt look at a coverage map, or dont want to pay the bill online via credit card. what are we talking about bad handests? do a little research to find out 80% of their phones are accually on other networks as well... if it was an verizon handset would you complain? no, because you paid a 2 year contract and $100 for it. metro is great if you can wrap your head around the way a no contract company works. you get what you pay for.

Pl
  7th of May, 2011
0 Votes

I had metro but switched to boost mobile after 2 years with metro, best thing I ever did. wish I had done it sooner. My so called smartphone was not a real smartphone but I was still paying for the $50 smartphone plan, $5 insurance fee, and $3 payment fee. On top of a $400 phone. With boost I got a$200 phone, $50 a month unlimited text, talk, and web deal, minus the three $ surcharge fee. Kick metro out of your life, switch to boost. You will be glad you did.

Ma
  21st of Jun, 2011
0 Votes

I forgt to mention I now have sprint and it's great @ faygoninja!! People are not only complianing about the bad service on the metro phone! there is also cmplaints on the customer service and if you been to the El Monte store you'll know exactly what we are talking about! So wrap your head around that!

Jo
  13th of Dec, 2011
0 Votes

Metro is asking for my high security password but i dont remember ever putting my account on high security and therefore i have no clue what the password is. They have no question or hint to help me find my password and i sure as heck dont want to go to the corporate store to unlock it, this sucks so much. any help?

Zz
  10th of Jan, 2012
0 Votes

Guys! Let me tell you something! Each account on mpcs has a pin code and security question, or a high security password, actually every customer makes his own pin code, its frustrating sometimes when people don't understand that! I work for customer service, and trust me, you customers need to be more responsible with your stuff! I mean don't get me wrong, but is frustrating when people (lazy people, by the way) say they never made up a pin code, easy, you can not open an account without a pin code! We can help you but come on! We can't get into your minds to get that info, two days ago a guy called me ( a very rude one) to ask me to move his photos from one phone from another !!! I mean, really? How lazy! You customers, need to give us the tools to work together!!! Why you do not understand that?

Th
  5th of Oct, 2014
0 Votes

So some how my high security password has changed. I did not change it. I paid my bill via debit card the automated service tells me that it didn't go through. Yet my debit card stated that I did. I don't know what to do. I called Metro they say I cant get my password unless I go into a metro store. This is very frustrating. So what happens if I go into the store and they give me the password that I DID NOT change! And it fixes nothing!

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