I too ran into the same problem. On 12/22/200, Douglas sold me an American Bedding twin mattress set, a line specifically made for Mattress Expo. I picked it up myself, and after one week I heard the set making noise as my child moved in his sleep. The next morning I investigated where the noise was coming from and to my disbelief, it was the box spring. Well, what I thought was a box spring is really a box platform; no springs--just wood, cardboard, and fabric! I never heard of such a thing, and the sales man never mentioned it. I called the store and was referred to customer service (770-734-0575). I left three messages, the first one on 12/28. Finally received a call back on 1/6/2008 only to be told that there was a $149.00 fee to be allowed return & purchase a higher priced mattress (Simmons). Customer service said they would try to get American Bedding to replace the box platform but could not guarantee they would. I asked if they would sell me a normal box spring and what it would cost. To my dismay it was $160 dollars with no discounts for an unsatisfied customer. I then asked for the phone number to American Bedding, he said he didn't have one only a fax #, I asked for his corporate number and he said this corporate here in Atlanta. I asked to be transferred to purchasing to possibly get a number for American Bedding and I was told Mattress Expo of Atlanta is a Subsidiary of a company out of Dallas Texas named Mattress Expo who does the purchasing. I then asked for the Dallas Texas number and once again was given the run around being told he did not have a number for them. I then asked for an address but he said he didn't have one. They state on their website “best service” but do not be fooled. So far their service has been really bad.
Mattress Expo Trickum
12186 Hwy 92, Suite 111
Woodstock, Georgia 30188
Corp Customer Service: 770-734-0575