Marlin Travel reviews and complaints 1
View all 24 complaintsMarlin Travel - service
To whom this may concern:
First of all I would like to say that I am absolutely stunned with the service I received yesterday February 12, 2019!
I contacted Marlin Travel around 4:30 pm on February 12, 2019 to ask for some help in researching Tahiti for our honeymoon. The lady I spoke with asked for my name and phone number along with my email address so she could sent me package deals. I explained to her that I've already have done my research and knew which hotel we wanted to stay at. So I wanted her to put together flights, hotel, and anything special that could be added as it is our honeymoon.
About an hour after we spoke I received an email from the agent only to be shocked by the lack of customer service and research.
First she addressed my name wrong even though my full name is in the email address as well as I had repeated it on the phone. Second she has flights to Haiti not Tahiti and the hotel was in Moorea (Tahiti) which is what I told her. How can someone work for a travel agency and not realize that the hotel and flights are in completely different locations! And to think that you charge a fee for this service!
Agents name is [removed].
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