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Maacs, Inc / Order #28411 44S - Support Ticket Opened [#1337] - Delvecchio Moses

1 United States
Contact information:

A year later with nothing to show for it, except for me loosing $240.45. What happened to honest business in America?
Especially a business that would carry the name of being a Veteran in the Armed Forces.

----- Forwarded Message ----
From: Delvecchio Moses <>
Sent: Thursday, October 2, 2008 10:14:36 AM
Subject: Order #28411 44S - Support Ticket Opened [#1337] - Delvecchio Moses

Greetings Allison and Helen,

Highlighted below is information concerning this order #, to date I still haven't received refund for this. It's been 1 year to date and this matter is still not resolved. I've been overly patience with the entire situation, please to me what is the next step for me to receive my money back. I used the ticket order system and there was no result in that as well. This has really gave me the feeling that my money was taken and there is nothing I can do about it, I pray this is not the case.

-----Original Message-----
From: Helen [ <> ]
Sent: Thursday, May 08, 2008 11:16 PM
To: Moses, Delvecchio N TSgt USAF PACAF 35 OSS/OSLS
Subject: RE: MAACS Order #28411 44S delvecchio n moses Cancel b/o uniform

Your cancellation has been noted. A check will be sent.
We are streamlining Customer Service
Please send all correspondence for cancellation and refunds to <>

Thank You,

Helen Raby
Customer Relations
207.699.5622 Ext 100 Office
866.667.3964 Toll Free
707.516.1931 Fax <>

-----Original Message-----
From: Moses, Delvecchio N TSgt USAF PACAF 35 OSS/OSLS [ <> ]
Sent: Wednesday, May 07, 2008 8:16 PM
To: Helen
Subject: MAACS Order #28411

Greetings Helen,

Just following-up since our last correspondence in December.

Unfortunately I have not received my ABU's to date, it has been 9 months from when I originally placed the order. Currently I'm the process of changing duty stations within the next 30 days.

With that being said, I'm requesting a refund on my order. I regret having to do so but my patience has run out.

If there is anything needed by me to process refund please inform ASAP.

Question - how long will it take to return funds to my account.


----- Forwarded Message ----
From: Helen < <> >
To: Delvecchio Moses < <> >
Sent: Thursday, December 13, 2007 5:14:22 AM
Subject: RE: MAACS Order #28411

Good evening, Moses,

Let me start by saying I am very sorry for the delay, and completely understand your concern. Unfortunately, your's was one of the many orders affected by the 100, 000 yard fabric fiasco experienced by our supplier--Proper. Right now, it looks as though we can expect to be restocked in the sizes you've requested towards the end of this month or the beginning of January. Once again, I am very sorry for all the confusion--once we get that shipment in, we'll get everything right on out to you. In the meantime, please feel free to contact me with any further questions or concerns, and have a wonderful holiday!

Thank you,

Helen Raby

Customer Relations


207.699.5622 ext. 100 office

866.667.3964 toll free

707.516.1931 fax <>


From: Delvecchio Moses [ <> ]
Sent: Sunday, December 09, 2007 8:01 PM
To: <>
Subject: MAACS Order #28411

Greetings Helen,

Just a follow-up on order status, I'm starting to see uniforms arrive
from your company to some of my friends whom are already wearing the
uniform, which I placed my order before them. In addition, regular base
supply has started to recieve uniform as well. Just as most people are
I'm very anixous to wear the new uniform, to represent the new Air Force

Happy Holidays



----- Original Message ----
From: Delvecchio Moses < <> >
To: <>
Cc: <>
Sent: Saturday, November 3, 2007 4:12:14 AM
Subject: Fw: Your MAACS Order

Greetings Helen,

In regards to order # 28411, I have not recieved a confirmed shipping
date or estimated shipping date from your company. Could you provide me
a update on order status, this order was placed two months ago. I'm
fully aware of the current production rate of the ABU however, your
company advertise a two - three week turn around from the time of order
due to production. It has been 8 weeks from the time I placed my order,
please advise me if this if this is accurate. If so, when shall I
expect shipment.

very respectfully,

Concerned Customer


Code Name Quantity
Price/Ea. Total
1ABU Airmen Battle Uniform Set 2
$82.00 $164.00
MTROUSER-SIZE: Male36regular

MSHIRT-SIZE: JMale44short

$2.50 $10.00

$2.00 $8.00
ABU-PC ABU Patrol Cap 1
$11.50 $11.50
Cap-Size: 7-1-2

$4.50 $9.00

9ABU-RANK-E ABU Enlisted Rank 2
$3.75 $7.50
AIR-FORCE-RANK1: Technical-Sergeant-Large
$4.95 $9.90
Shipping: U.S.P.S. Priority Mail
(R): $20.55
Tax: $0.00

Total: $240.45

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