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CB Business and Industrial Review of Luxury Wood Works
Luxury Wood Works

Luxury Wood Works review: Flaky 1

L
Author of the review
6:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

After paying in full and having an order designed and completed by Frank Urbano or Luxury Wood Works (aka http://customwoodencards… aka http://woodbusinesscard.…) I received an email several weeks later that because "holiday season rush and the price per card your wooden cards were quoted" that they were not going to do the order that they had been paid in full for.

There poor business practices have left me without the cards that I paid for and was expect for the holiday season.

There is absolutely nothing worse than paying for a service and having a vendor flake out and leaving you in a lurch like what happened to me with this company

If it happened to me it can and probably will likely happen to you too.

Despite all of this Frank Urbano has not refunded the transaction. Our credit card issuer now must take care of it.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

1 comments
F
F
Frank Urbano
Maple Grove, US
Nov 20, 2012 9:51 pm EST

They always say you can not blieve everything you read on the internet. The attatched document shows proof that a refund was given 3 days before this was posted. Refund was given on the 11th and this posting was posted on the 14th. As well below is the response to the BBB, You will see in the response a twitter image post from William "jeff" Brown with how happy he is on with business cards .
https://twitter.com/i/#!/WJeffreyBrown/media/slideshow?url=pic.twitter.com%2FRr0iB8Qc

The customer's original order for 500 plastic cards and 200 wooden cards was placed on 10/23/2012. We were able to process and ship the order of the 500 plastic business cards within 10 business days, but we were not able to meet the customer's specific needs for the 200 wooden cards. The customer was happy with their order of plastic business cards, as they tweeted here on their personal Twitter account: https://twitter.com/i/#!/WJeffreyBrown/media/slideshow?url=pic.twitter.com%2FRr0iB8Qc

When we began processing the wooden business card order, it came to our attention that this particular project might not be feasible for our business to complete, so we issued a full refund for the wooden card order on 11/11/2012. We attempted to produce the cards, but quickly realized that due to the immense detail and custom gluing, coating, and engraving work in the design we would not be able to complete the order because most of the cards broke in the process of manufacturing. When we got in touch with the customer to let them know about these issues, they stated that they did not want to pay more than $2.00 per card. Frank, our sales representative for this project, let the customer know that $2.00 is a rate that is far below the market value of $6.00 per card for this type of project, but that we would do anything in our power to keep the price in a range that the was comfortable with. Simply put, we found that we could not maintain such a low rate consistently and stay in business.

Once we learned about the customer's unhappiness with their experience with our company we did process a 30 card order for no additional cost to help with upcoming important company events. We produced these cards on a premium bloodwood wood stock, we double engraved them for a crisper and darker engraving, and the wood stock is thicker to help with the durability of the cards. These features made the cards much costlier to produce, which is why we couldn't process a full order.

On 11/19/2012, Luxury Wood Works attempted to show good faith to the customer and processing a part of his order for free, but he replied that he is not interested in resolving this dispute with our company. He would not accept the free cards.

On 11/14/2012, the customer wrote a complaint online at Luxury Wood Works — Flaky saying that he had not been refunded for the wooden card order that he placed. As our receipts prove, the customer was refunded in full for the wooden card order as of the 11th of November, 2012. This leads us to believe that the customer is publicly and blatantly lying about our resolution of this conflict to hurt the image of our business by making us appear as scammers, even though we tried our hardest to go above and beyond simply refunding his money in full for the wooden cards order.

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