LoveMyShoes.com is horrible company! Would never buy from again! Sales reps in India... difficult communicating. It has taken over 5 days for them to send me the label I supposedly "need" to return an item. Gave me a HORRIBLE time as to why I am returning shoes. They didn't fit - end of story. Got kind of nasty with me. Could not tell me how much it costs to return items. "Live" chat is a joke; no one responds. Half of the time when you call, no one answers. No one answers emails. Sure hope I am not out $65!!