Long John Silvers — poor service, rude employee
On Sunday 9/25/2011 at 1pm my husband and child bought our food and when I called them to find out how much it was and if they were on the way back home they told me the total and it was wrong. We ordered (3) family packs that were $10.00 a piece but the cost was $42.79 so I called them and told them there was an error and that my husband was on his way back, the manager Haley said that the error was caused by a new girl working the register. Approximately 45 minutes later my husband walked back out to the car after they finally got the receipt *corrected* to our waiting food and drove home, where they reached our house with now soggy luke warm food and upon inspection of receipt I found that it was still in error. We had as I said ordered (3) family packs but were charged for extra orders of corn and coleslaw which we did not order. When I called to complain I talked to the manager Haley who said that we received the extra corn and coleslaw so the charges on the ticket should stand, and I said, "no, I did not order extra corn and coleslaw and it is not right because of your error that I pay for food that was not ordered, we ordered (3) family packs which come with eight pieces of fish, hushpuppies and one side a piece, just because you put in extra food in our sack does not mean we pay for your error and that I wanted it corrected." She refused. The manager Haley told me that she would do no such thing and that I should call back tomorrow, and I said, no I wanted this corrected today as my family is on a budget and this was a special treat for us but I could not afford to pay extra due to incompetence. She got mad and said that she would do nothing and that she was calling her boss, I asked for the district managers and corporates phone number she said that a district manager or corporate office does not exist and refused to give it to me. I was stunned that the error was completely on their part and LJS MANAGER simply refused to give me my money back when they make an error. I thought it best that I let her talk to her boss and told her that I would call back in a half an hour where I expected to be righted for her error. The manager Haley said that her boss would not give us a refund but would only give us ONE family pack as compensation, I said no this was not good enough and I wanted a full refund as the food was now bacteria ridden trying to right their error which has taken over two hours to correct and I would not feed it to my family and an eleven year old and she said that it was my fault then and refused to give me money back. I told her I would bring all the food back (because she said we probably ate it already, basically calling me a liar when I had said that I would not feed the food to my family) and I wanted a refund, she said she would have her boss call me so I gave her my phone number and I received no call back as of yet. So I paid $34.60 to be treated with poor service, bad attitude and disdain because LJS employee and manager.
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