LensCrafters reviews and complaints 1
View all 364 complaintsLensCrafters - re - useing frames that was returned
I called atty general 3 years ago and told them what lenscrafters was doing. There reply was we don't have no complaints and wasn't go to do nothing. Now i hear there's a lawsuit out there about buying and sold eyewear to them. I worked for them 7 years and they been doing that for 4 years.
The complaint has been investigated and resolved to the customer’s satisfaction.
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yes, if a frame is returned then we re tag, put demos lens back in frames and re-sale the frame for less.
I live in California, and that is what the RDO's tell you to do if the frame is returned by a customer before 15 days. you clean it off and put it back out with demos. You don't put it in Gift of Sight. This is something that has been going on out here for over 6 yrs. if you get caught putting the glasses in Gift Of Sight you get yelled at. It is so wrong you selling a frame to someone eles at the same price that was worn by a different person.
If you're referring to the Gift of Sight program in which glasses are recycled in foreign countries, then you're right. That IS something Lenscrafters is practicing. If you're referring to returned glasses that are being resold, then you should continue to push the issue. It's illegal to do in the US, and it is NOT a practice that is upheld by the company. Your individual store is shady.