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LensCrafters / bad service bad eye exam almost had eye surgery.

Ma Review updated:

Danger, Lenscrafters is very dangerous. You must be very careful when ordering glasses from Lenscrafters! This is an organization that will not accept any responsibility for there errors. The employes who work there are experts at finger pointing at each other let alone the at the Doctors of Optometry that are attached to the store but are not a part of the official Lenscrafters store. The doctors are independent of the store, yet the employees of Lenscrafters are very willing to point the finger of blame at the doctors.

Here is what happened. Once a year I go into Lenscrafters for an eye exam. I have been doing this for over twenty years. I started going to the Lenscrafters in Milwaukee; and when we moved to Palm Beach several years ago, I continued to use Lenscrafters
in West Palm Beach Florida, at 1900 Okeechobee Blvd The whole idea was, that as an organization that has the ability to retrieve records from any location, there could be some semblance of continuity between the stores.

I went in for an eye exam on Jan 20, 2012. I was seen by Dr. Michael Nason O.D.
I was informed that I now had minor cataracts and there was a slight change in the prescription. So I went in to the LensCrafter store and ordered the new lenses. I wanted to hold off on getting new sunglasses until I was satisfied with the prescription. About a week later, I was informed that the lenses were in and I could come in and pick them up. At that time, I ordered some very expensive Ray Ban Sun glasses. Also at that time, I was convinced that a progressive lens would be best for me. I said fine and they were ordered.

When I got the new regular glasses, not the sun glasses, I thought that my sight had, in fact, declined to a point that I needed to go to the Bascom Palmer Eye Institute in Palm Beach Gardens to see if I did in fact need eye surgery. I saw Dr. George Fortun and was examined at length. They said that no, I did not need surgery at this time, but maybe in a few years I would need some surgery to correct some floating cataracts, but not at this time.

I then went back to Lenscrafters and picked up the new sunglasses. At that time I complained that I thought something was very wrong with the clear glasses. I was told that it would just take time for my eyes to adjust to the new prescription. I put on the new Ray Bans for the ride home. It WAS A GOOD thing that I had My old sunglasses because I could not read road signs or see other traffic.

I went back to Lenscrafters and told them I could not see out of the new RayBans. The employee said some people just could not get use to progressive lenses and they would change them for me. At that time I complained again that I was not seeing that well with the new clear glasses. Again I was told that it was just my eyes getting use to the new lenses. About a week later the New RayBans, with regular bifocal came in and I could pick them up. I did and this convinced me that I needed corrective eye surgery right away as I could not see clearly with any of the new glasses.

I called Bascom Palmer Eye Institute and tried to schedule and appointment to set up an eye exam to schedule surgery. I could not get in to make an appointment until April 30. and was told that it would take some time to get on the surgery schedule. I am leaving to go North on May 11th so I decided to have the surgery done there.

That evening in an effort to watch television, I thought I would try one of my older pair glasses. I just about fell off my chair when I could see the TV very clearly. What was going on? My old glasses worked much better than the new ones.

I went back to Lenscrafters and asked to have my eyes reexamanded. When asked why, I told them that I just could not see with any of the new glasses. The sales women said that I had to fill out some paperwork and she had to check the new glasses against the new prescription. That took a long time. I then made an appointment with Dr. Nason.O.D. for that friday.

When I arrived for the 11 AM appointment, the doctor’s assistant informed me that Lenscrafters would have to re-examin my glasses even my old ones, that were also from Lenscrafters. I told them that this had already been done two days ago so that I could make the appointment. I was informed that this was the procedure and could not be deviated from. So my wife and I sat there for the better part of an hour. The manager of the Lenscrafters store finally came over to us and, GET THIS, informed me that there were a number of prisms that had been left out of the lenses, somehow they had been left out of the prescription. I asked, “How is that possible?” I have been getting my glasses from them for 20 years. The answer will stun you! “ We are only human, we all make mistakes.” They would have to remake all the glasses again. I tried to tell them that I almost had eye surgery because of this mistake. They were sorry but it does happen!

I got the clear glasses right away with the prisms and it was better. A week later the New Ray Bans came in and once again I was in the Lenscrafters store and the sales woman gave me the new sunglasses and asked me how they were?
I told her that I could not see out of the left eye, I could not focus on anything. She said that it might take a while. I told her that I was not falling for that old phrase again. She took the now third pair of RayBans and checked them. You guessed it. She informed me that they were defective, the prisms were in the wrong place in the left lens. They
would have to remake the lenses. This would make the fourth pare of lenses, of course the first two would not have worked because of the total lack of prisms.
I am still waiting for the New Ray Bans and it is now April 6th.
To sum it up be careful. I got the wrong diagnoses from the Dr. So the prisms were left out of two pare of glasses, I almost had eye surgery because of it, and the prisms were incorrectly placed on the third set of RayBans. Glasses in about an hour, I don’t think so. You should think twice about going to this store. Not all LensCrafters stores are the same.

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Comments

  • Do
      17th of Aug, 2012

    I have always had good service and product at Lenscrafter for 10 years. I took my glasses in for new eye pads, which I do on occasion. and the employee ripped off the whole eye piece holder along with the pad. This was definitely her fault . The glasses were in good condition although they were 4 or so years old.. She offered me a replacement lens at a disscounted price., but it was denial that it was her fault that the glasses were broken that discouraged me. I want to deal with peple I can trust She was the manager of the Rockford, Illinois, Cherryville Mall store. My glassed were not broken when I gave them to this associate. SHe broke them. What is your policy. Thank you, Doris J. Meyer [protected]@yahoo.com

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  • As
      28th of Oct, 2012

    I am wearing contact lenses for 27 years. Lenscrafters are misleading customers. They quoted $99 for an eye exam. Once I have paid $99 fees and had my eye exam done. I was informed that I have to pay another $99 plus buying at least 6 months supply from them and have my lenses fitted by the doctor. They refused to give my the contact lens presciption without the additional fees. We were very disappointed and upset with this service from Dr Bishop and Assoc in South Centre Calgary. We left after paying $99 without the contact lens presciption. NOT RECOMMENDED!

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