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Leeds Mattress / Defective mattress

1 6659 Topanga Canyon Blvd., Canoga Park, CA, United States Review updated:

I purchased the Simmons mattress in January 2007 at the cost of approximately $3000.00. It was fine for a few months but then the middle because hard and the sides soft...resulting in a mound in the middle and each side slanting outwards. It has resulted in many sleepless nights and sore backs for my husband and myself. I have called twice to ask for a repair or replacement. Each time they sent an inspector out to measure the mattress. Both times we were refused satisfaction because they said it was not bad enough and because there was a stain which voided our warranty (which was never given to us). I noticed the last time the inspector came out he didnt even measure the middle hump . Simmons referred me back to Leeds. Neither company is honoring their warranties.

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  • Ne
      8th of Nov, 2008

    Please call henry at 818-759-7306..We can get the factory to help you.We do not make the bed but we can help you get the bed replaced from the factory.I care about my company and put my name behind everything I sell.Neil

    0 Votes
  • Pa
      10th of Jan, 2009

    i can directly relate to the person who filed this complaint. i recently had a similar experience w/ leeds.
    the customer service was horrible and they charged me a delivery fee for replacing a defective mattress. now i will have to take the time and file a complaint w/ the better business bureua.
    i will never do do business w/ leeds again.

    0 Votes
  • Ro
      25th of Feb, 2009

    From humble beginnings, Mr. Leeds left school at age 14 to pursue work. His job experience went from a newspaper boy for the New York post to a gas station attendant at a Getty gas station in Queens. From that position he was offered a job on a mattress delivery truck where he first received an insiders look into the mattress business. After several years of the delivery business he felt very confident in his ability to sell mattresses. He then applied to the federated dept. stores in New York to sell in the furniture and mattress dept. He landed that position which opened the doors to a very rewarding career and opportunity to pursue his financial goals.

    It was after several years of selling for the federated dept. stores that he decided to move west to California, to a warmer climate. There he went to work for Mattress Discounters, and Beautyrest Gallery where he received more training and experience in the mattress business. He then landed a job as a sales rep for the Bassett Bedding Company in which he called on 26 JC Penny stores in Southern California. After saving his money and taking loans, he decided it was time to pursue his own business. He was ready for the challenge and opportunity after many years of working for other people in the industry. So he presented the idea to his boss at the Bassett plant, in order to open a Bassett Bedding gallery, and so the idea was born.

    He found his first location in North Hollywood in need of desperate repair, so he rolled up his sleeves and brought out his broom and cleaned up the property, within a few months he was ready for business. As time went on changes took place and Sealy, America's #1 mattress retailer, came to be his primary supplier with Simmons and Spring Air and the Bassett Bedding Gallery became the Leeds Mattress Stores.

    He chose his own name to reflect what he believed in, giving back to the community and dealing fair with all of the people he serves. He used his name because he felt that if you believe in what you do then you should be proud to put your name on it. Today you can still find him outside sweeping his stores clean, helping his delivery men unload the trucks and helping customers select new mattress sets.

    The motto, as Leeds Mattress Stores continue to grow,

    to keep things simple with every day low prices
    to continue to beat the best sale prices
    to keep the best employees and reward them for their efforts
    and to treat every customer with respect and fairness.
    We would like to thank the new shareholders that will be investing in us. They give us the chance to grow and serve more communities with the best prices and service in the mattress industry.

    LEEDS MATTRESS STORES INC. 2005 Toll Free: 1(800) GO-LEEDS
    Email: [protected]
    Mon.-Fri. 10am-8pm, Sat. 10am-6pm, Sun. 11am-6pm

    Created and Maintained by

    0 Votes
  • Ro
      25th of Feb, 2009

    WELCOME TO PJs Sleep Company

    PJs Sleep Company is a woman owned business that has served the southern California community since 1994. The owner, Ivy Fradin, believes if she takes care of her customers they will refer PJs Sleep Company and the business will naturally grow. Indeed, the business has grown exponentially without any gimmicky advertising that many of her competitor’s splash all over their windows or web sites. Ivy finds the gimmicks that constantly allege “sale” prices are an insult to the intelligence of the customer. She is appalled by the experience her customers have shared detailing their horror stories of extremely aggressive salesman and poor customer service. Ivy’s philosophy is to provide the best possible prices up front.

    Everyday PJs Sleep Company’s prices are competitive and her sales folks are factory trained and non-commissioned to help the customer find the right product. PJs Sleep Company’s growth has come from happy customers returning and good ‘ole fashion customer referrals.

    Three of her satisfied customer’s explain it like this .

    There are many other customers like these that write letters to us and provide testimonials on our great customer service and the value we provided to them. Our products consist of everything you can think of for the bedroom or related to sleep and relaxation. We have name brand mattresses along with quality bedroom sets. We have accessories for the bedroom such as fountains, incense and candles that help you set the mood for a relaxed and good night’s sleep. We also have an organic line of products that support good health and a sustainable environment. We are truly a “Unique Bedroom Store For Less”.

    Find out more about our guarantees and policies here.

    415 North Fairfax Avenue
    Los Angeles, California 90036
    Telephone (323) 782-9767
    Facsimile (323) 782-9760
    E-mail: [protected]@hotmail.comThis e-mail address is being protected from spam bots, you need JavaScript enabled to view it

    0 Votes
  • Ro
      25th of Feb, 2009

    Beautyrest Studio Downtown Firm Mattress
    Simmons Beautyrest Pocketed Coils provide comfort and support by adjusting to the curves of your body and further minimize the amount of motion transfer throughout the mattress, keeping you and your partner undisturbed throughout the night.

    Firmness: Firm
    Coil Count: 532 individual pocketed coils/ queen
    Coil Gauge: 13.75
    Mattress Height: 8 inches

    Warranty: 10 years non-prorated

    Box Spring sold separately.

    Select a size below to view pricing !

    0 Votes
  • Ne
      11th of Oct, 2010

    I Am neil leeds, and I guess pjs mattress thinks this is a advertising site for their company.I now wonder if this complaint was from them or a blogger from another mattress store.I pray that congress will passs new legislation on the blogging sites and use peoples ip addresses to bring them to court if they are breaking the law by using defamation to hurt their competition.I am here to help if this is a real client of leeds mattress stores at 818-759-7211...Ps pjs I know you well, before I owned my company I worked for basett and stopped by your store.I think you should post on web sites that have been mentioned.I think you really show the community how unfair it is, that the webblogging you did, while you have no place in this complaint unless you wrote it.Neil Leeds

    0 Votes
  • Ne
      11th of Oct, 2010

    I am neil leeds and I am always here to help you at 818-759-7211.We keep a better business rating of A plus and our competition like to use bloging sites that we have to review everyday to make sure if its real or not.We have found that these sites are not helping clients or business when the competition can be writing defamation complaints with out merit.Yours truly Neil Leeds

    0 Votes
  • Bu
      25th of Mar, 2012

    I have been reading about several complaints online regarding the handling of complaints/defective mattresses/unhappy customers etc. having to do with Leed's Mattress store. I purchased a $1000.00 Simmons Beautyrest mattress and box spring from the North Hollywood Store in May, 2011. After approximately 3 months I began experiencing horrible back pain - so bad that it woke me up at night. I chalked it up to my body adjusting to the new bed. However, I am now 10 months into my new bed and it's worse then ever. While making the bed about two weeks ago, I noticed that one side of the bed is bowing out and appears to be collapsing, while the other side of the bed is perfectly straight up and down. Having read some complaint comments I am aware that a Leed's technician told another customer that "this is common". I am 47 years old and on mattress I have ever had for this short amount of time has bowed and collapsed. I am, however, going through the necessary steps of having a technician visit my house ($50 fee) to assess the mattress. I am hopeful that he/she sees the same thing I am seeing. Until that time I'm sleeping on the couch. Update to follow.

    0 Votes

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