LeapFrog Enterprises, Inc. / Lack of service, false advertising!
We placed an on line order at www.flypentop.com for two Fly Pen Combo Packs. Leap Frog Enterprises advertises that when you place an order for the combo pack you receive a free backpack.
Once our order was placed, and we attempted to confirm it, only one backpack showed up on the order. At www.flypentop.com your order, once entered, cannot be updated nor edited.
We placed numerous telephone calls to Leap Frog Enterprises, all of which required at least three hours of our time attempting to resolve this simple problem. When we finally reached a supervisor, named John, he advised us that in spite of Leap Frog Enterprise's and Flypentop's advertising, he, nor Flypentop could do anything to remedy the problem nor edit or cancel our order. John further advised us that there was "nothing we can do." He advised us that we cannot cancel the order, nor could he or the company send out an additional back pack. He advised us our only recourse was to receive the shipment, return it, and place two separate orders (which, of course, would not arrive in time for Christmas, and we would have to pay s/h cost two times). Their site , www.flypentop.com does not by the way indicate that orders must be separately placed to qualify for the special.
We only wanted to receive the back pack for each order, as advertised, so each of our children receive the same package from Santa.
Guess Santa won't be delivering a Fly Pentop this year!
Help. Does customer service exist anymore? This gross lack of customer service is a sure way to lose business (not that Leap Frog Enterprises cares . . . we are, after all, just one small voice).
Ultimately we want the product, but how can we in good conscious support a business who does not, nor cannot courteously and simply assist those who keep the company in business - the consumer - with both technological support and with basic customer service and courtesy?
Shame on you, John, for your lack of concern, unwillingness to find a solution to a VERY simple problem. And Leap Frog, you're belly up w/out a lilly pad to float on. Your is a technologically based company, get it together and modify your sites to accommodate the editing of orders, and teach your employees how to "serve" your customers, and check with your legal council regarding false advertising.
Thanks so much!
Clark and Terri Conrad
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