Lean Cuisine / Bad service
In September 2007 I ordered a designer lunch bag from Lean Cuisine. It was to be shipped within 8-10 weeks. At the same time a friend placed an order for the same item. The cost was $9.95 which included shipping and handling.
Around the beginning of December I spoke with my friend and found out that she had received hers before Halloween. Believing that mine must have been lost in shipping I called Lean Cuisine to get a tracking number. I had to call 3 numbers before someone would speak to me about this. I was told that there was a computer glitch detected on November 13 and my order had to be re-processed. I asked how long the re-processing would take and when I should expect the bag. The entire conversation consisted of very vague answers and no date that I should expect to receive it.
I also told the Customer Service Rep that my debit card was charged twice for the bag and asked that I be credited for one of the charges. She said that she would pass this information along to the processing department.
Several days later I received a voicemail form someone identifying herself as a supervisor and stating that if I wanted a refund for the second bag I would have to wait until I receive it and return it for a refund!! (Yeah, right- if it takes this long to receive the bag how long would it take to get a refund!)
I waited until today, December 28 and called again. After several minutes of waiting to speak to someone, I spoke to someone who identified herslf as Patti. She told me the same story, it was a computer glitch and my order is being processed. Again I asked for an explanation why the order my friend placed at the same time was processed without a "glitch" and mine is still in processing. Again - only vague, rehearsed answers.
I feel at this point I am not being treated fairly - not for one bag but also for the second one that I didn't even order. I asked her if I was the only one still waiting and she replied that there was still "a few" waiting. I also asked if they would take all into consideration and rush the order. Again - vague, no detail answers.
Has anyone else had a similar experience with Lean Cuisine.?