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La Quinta Inns & Suites / check in

1 2610 Williams Blvd, Kenner, LA, United States

Front desk person was rude . I months ago made a reservation for early check in Jan.2 as we check in she told us she just check in the last 2 rooms. I then told her I had requested early check in months ago we are traveling with 2 small kids and I am disabled. she said come back later. My son then ask how much later. she had no answer. I was very mad. Then we just sat in parking lot trying plan what to do now.At that time my 2 year old grandson had to go potty so we went back in she was checking in more people.Then I got very very mad I went to manager. Not happy with customer service. THEN TO TOP IT OFF WITH BAD SERVICE.WE WERE DOUBLE BILLED MY SON PAID FOR THE ROOMS AND THEN IT SHOWS UP ON OUR CREDIT CARD ALSO.

Jan 4, 2019

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