La Parrilla Mexican Restaurant reviews and complaints
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Quality and portions of food served
Dear Carlos (manager)
Tonight was my daughter's birthday. We took her out to try “La Parilla”. There was a trainee named Erica that was doing her best with a smile.
Having managed a Mexican Restaurant in my youth in Texas and California, I understand what good food, hospitality, and meal portion is all about. It was not listed anywhere on the menu whether the Fajitas are for one person or for 2 or more.
The waiter suggested that we need the “Texas Fajitas”., which is “More than Enough for 2 people” we were informed. In Texas meals come in fairly large portions. We were shocked to see that the fajitas did not come on a hot skillet, but rather on a plate full of rice and beans, but not enough Fajitas for one person. I ate 2 Tacos, and so did my wife, and the Children (20, and 21) each also had 2 Tacos from their own “ Texas Fajitas”.
Never have I ever been so disappointed in my life to get such a small portion and having to leave a restaurant still hungry.
Our Waiter Kevin asked how everything was once we received the meals, and I acknowledged that the portions are enough for one person, but not for 2. We did not get serving plates by the way to be able to eat the meal.
No Manager came to our table or was seen in the dining room at ALL. The birthday was ruined, no one was happy to say the least.
On my way out I aske3d for a manger’s business card, and the hostesses (Both) did not know where a business card is. Not even one with the address on it. A waiter took to steps towards the front door and gave me a business card from the 3 stacks sitting at the entrance. So I guess the hosts have no idea where the business cards were. We will not go back there at all. Nor can we recommend this place unfortunately. We got so upset my daughter did not want to stay for dessert.
Mike Madani
Desired outcome: Will leave it up to the restaurant owners / managers
So many calls and waste of time for 6 days, Finally had to call area manager who offered us a gift certificate much less than what we spent originally . Very disappointing
EMPLOYEE COMPLAINT
as a consumer ( not an employee ) i want to make a complaint against the policy of the mexican restaurant LA PARRILLA, located in acworth, GA 30101 and all the other branchs they have all over the city of atlanta, ga
in this case, i had the chance to talk with one of the employees there while eating, he( she ) was taking care of myself, offering me very good service, and professionalism, i have no doubt about it, however, he (she ) told me that their managers regularly make too much pressure on all the waiters all the time, in order to make the customers to buy deserts after having a dinner or lunch at their facilities, and that if the customers don't buy a desert, managers blame on the waiters for that, using this against the performance and review of all those waiters regardless in they do a very good job taking care of everything else while serving customers.
because of this unfair pressure, it is common that a lot of employees are resigning or being fired if they don't meet that particular requirement which i consider that as a type of Harassment and completely illegal .
this is the type of unacceptable behavior some companies are adopting now a day, as a consequence of the high market competition found everywhere to survive under this tough economy, but in my opinion, this must be stopped, before the complaints are getting bigger and bigger, motivating those victims to start filing a law suite against that particular Mexican restaurant or any other Mexican restaurant acting in a similar way.
ok, the point here is not to discuss if their policy is illegal or not, the point here is that the employer should stop treating their waiters like that, this is a type of behaviour they should not promote at all, it hurts the employees feeling and i think is abusive, the employer is taking advantage of the current situation on our tough economy and is sending the wrong message to all others, working in restaurants by itself it is a very difficult job, very stressful, so, i think they have enough with this.
on the other hand, that employer send the wrong message when say that if waiters does not meet or does not like that particular requirement, the doors are open to leave the company...is not professional at all, sometimes is a behaviour promoted by the managers without the knowledge or approval of the real owners...this should be stopped, don't forget that bigger companies like WALMART have been suited before for promoting unfair practices against their employees, or behaviours like the one LA PARRILLA is promoting, so, there is no excuse to do that.
it seems like you are one the managers working there or one of the owners not very happy to hear real comments like this, right? every body knows that finding employees is not a difficult task now in the market, especially considering the current unemployment rate ( decreasing now) but it is very difficult to find very good employees that can do a very good job, being proud of the company they are working for, so, every employer should start taking care of the good and valuable employees, startting for treating them in a better way, not threatening their employees...you know what are talking about it perfectly, i know...
yes, i think employer can not hold them accountable for not meeting that result, the bottom line here is that, that employer is using that detail to push more stress and pressure on top of the employees all the time unfairly, since it is not the fault of the waiters at all that consumers don't order a desert along with the dinner or lunch, not everybody likes to order a desert, the waiters are doing their job pretty well there, they are doing what they can...this practice does speak pretty bad about how that employer take care of their employees and how important the waiters are for the restaurant and it is a lack of respect as well.
I am not one of the managers there, nor am I an employee there. I am however old enough to have been working prior to this current poor economy, and at every job I ever had there were performance requirements to be met, and if I did not like the requirements I was free to leave the job. The only difference now is that there may not be another job to go to. It seems to me that you think that, since the economy is poor, employers should not have performance goals for their employees. What is unfair about the policy if it is applied to the entire waits staff? Nothing at all. If the employees are not meeting all the requirements of the job, then by definition, they are not "good employees."
I am complainting that I was threaten on my job and the supervisor knows about it and the person who have threaten me is a male black young I need to talk to someone soon
I agreed that the policy itself is not a good one. I merely pointed out that your assertion that it was illegal to have such a policy is incorrect.
This might be a bad policy, but it is hardly illegal to set performance goals for employees, and hold them accountable for not meeting them.
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